Comberton Nursing Home (17 000 897d)

Statement Upheld Other 01-Aug-2019

Summary: The complaint is about the late Mrs B’s care in hospital, in a nursing home and by her GP. We have upheld complaints of poor discharge planning by a council and clinical commissioning group. We have upheld a complaint against an NHS trust for making a safeguarding referral unnecessarily. We have also found poor record keeping by a nursing home. We have not upheld complaints about poor care in the nursing home, about GP care or about the trust discharging Mrs B to the nursing home. We have made recommendations for payments and apologies to remedy the distress to Mrs B’s family.

Salford Royal NHS Foundation Trust (19 000 655a)

Statement Closed after initial enquiries Other 31-Jul-2019

Summary: The Ombudsmen will not investigate Mr P and Ms Q’s complaint. The Ombudsmen are unlikely to be able to add to previous investigations by Salford Royal NHS Foundation Trust. Also, we are unlikely to find fault with the Council’s actions.

Redbridge Clinical Commissioning Group (18 001 822a)

Statement Upheld Other 08-Jul-2019

Summary: The Ombudsmen find a Council and CCG failed to work together properly to agree a young person’s Education Health and Care Plan. The young person missed out on support for an assessed health need over a prolonged period. Their parents were able to fund some private support, for which they have been partly reimbursed by the Council. The CCG has agreed to reimburse the outstanding amount. Further, the CCG has agreed to provide a financial remedy to acknowledge the uncertainty about the impact on the young person’s health.

East Staffordshire Clinical Commissioning Group (18 000 930b)

Statement Closed after initial enquiries Other 28-Jun-2019

Summary: The Ombudsmen have stopped investigating Mr A’s complaint about the choice of legal powers applied to his late mother, Mrs B, in hospital following her detention under Section 2 of the Mental Health Act. This is because they could not achieve the outcome Mr A wants. There is a more appropriate route for Mr A to pursue in relation to Mrs B’s Continuing Healthcare funding.

Lewisham Clinical Commissioning Group (17 009 673a)

Statement Not upheld Other 19-Jun-2019

Summary: A man complained that a council and clinical commissioning group took too long to assess his father’s home for adaptations and did not consider his religious need to access a shower. The Ombudsmen find fault with communication about the assessments, which caused some frustration. The Ombudsmen find that the council was at fault for not considering religious needs but this did not cause injustice. The Council will apologise for the impact of the lack of updates about the assessments.

Brymore House Care Home with Nursing (17 009 673b)

Statement Closed after initial enquiries Other 19-Jun-2019

Summary: A man complained that a council and clinical commissioning group took too long to assess his father’s home for adaptations and did not consider his religious need to access a shower. The Ombudsmen find fault with communication about the assessments, which caused some frustration. The Ombudsmen find that the council was at fault for not considering religious needs but this did not cause injustice. The Council will apologise for the impact of the lack of updates about the assessments.

Bedfordshire Clinical Commissioning Group (16 002 323a)

Statement Upheld Other 17-Jun-2019

Summary: The Ombudsmen found fault with the way a CCG managed the Children’s Continuing Care process for a child with severe disabilities. They recommended the CCG apologise for this fault and pay the complainants a financial remedy in recognition of the distress this caused them. They also found fault with the Council’s delayed assessment of the parents’ needs as carers. The Council agreed to apologise to the complainants. The Ombudsmen found no fault with the actions of a Trust involved with the child’s care.

Essex Partnership University Foundation Trust (16 002 323b)

Statement Not upheld Other 17-Jun-2019

Summary: The Ombudsmen found fault with the way a CCG managed the Children’s Continuing Care process for a child with severe disabilities. They recommended the CCG apologise for this fault and pay the complainants a financial remedy in recognition of the distress this caused them. They also found fault with the Council’s delayed assessment of the parents’ needs as carers. The Council agreed to apologise to the complainants. The Ombudsmen found no fault with the actions of a Trust involved with the child’s care.

Dorset Clinical Commissioning Group (18 006 674a)

Statement Closed after initial enquiries Other 17-Jun-2019

Summary: The Ombudsmen will not investigate Ms Z’s complaint about the funding arrangements for care of her mother, Mrs Y, who has complex needs. Ms Z says that disputes over funding between the Council and CCG delayed provision of appropriate care, and caused distress and anxiety to her and Mrs Y. The Ombudsmen should not investigate her complaint, as it is unlikely an investigation will be able to achieve anything further for her.

Somerset Doctors Urgent Care (18 001 076b)

Statement Not upheld Other 11-Jun-2019

Summary: Ms Y complains about the care and treatment provided to her daughter, Ms X, mostly over a period of six days. The Ombudsmen do not find good reasons to criticise the clinical decisions taken about her care. However, there is evidence of fault causing injustice in the way NHS England dealt with the complaint. To remedy the outstanding injustice, the Ombudsmen recommend NHS England offers a symbolic payment of £100 to Ms X’s mother, Ms Y, for the inconvenience caused by its delays.