Tadworth Grove Nursing & Residential Home (18 002 950b)

Statement Closed after initial enquiries Other 13-May-2019

Summary: The Ombudsmen will not investigate Ms R’s complaint about the care provided to her late partner, Mr B, in two nursing homes and a hospital Trust, and about the Council’s actions in relation to safeguarding and her partner’s best interests. We are unlikely to find fault in the actions of the Council, the nursing homes and the Trust. We are also unlikely to be able to resolve the conflicting accounts between Ms R and the organisations she complains about.

University College London Hospital NHS Foundation Trust (18 002 950c)

Statement Closed after initial enquiries Other 13-May-2019

Summary: The Ombudsmen will not investigate Ms R’s complaint about the care provided to her late partner, Mr B, in two nursing homes and a hospital Trust, and about the Council’s actions in relation to safeguarding and her partner’s best interests. We are unlikely to find fault in the actions of the Council, the nursing homes and the Trust. We are also unlikely to be able to resolve the conflicting accounts between Ms R and the organisations she complains about.

Wolverhampton Clinical Commissioning Group (17 013 455a)

Statement Not upheld Other 09-May-2019

Summary: The Ombudsmen has not found fault by a Council, an NHS Trust or a CCG with their assessment and/or consideration of continuing healthcare funding. The Ombudsmen found fault by a GP Practice in not considering fast-tracking a continuing healthcare assessment. The Practice has already accepted the fault and taken action to learn from the complaint. A retrospective continuing healthcare review which the CCG has agreed to will remedy any potential financial injustice.

Southern Health NHS Foundation Trust (18 009 622a)

Statement Closed after initial enquiries Other 02-May-2019

Summary: The Ombudsmen will not investigate a complaint about the care and treatment the complainants’ son received in supported living, and the way a Trust handled an internal investigation. The complaints are late and there are insufficient grounds to accept them now

Oxfordshire Clinical Commissioning Group (18 009 622b)

Statement Closed after initial enquiries Other 02-May-2019

Summary: The Ombudsmen will not investigate a complaint about the care and treatment the complainants’ son received in supported living, and the way a Trust handled an internal investigation. The complaints are late and there are insufficient grounds to accept them now