South London and Maudsley NHS Foundation Trust (18 010 781a)

Statement Upheld Mental health services 24-Oct-2019

Summary: Faults by the Trust, Council and CCG led to Mrs X paying for accommodation which should have been free section 117 aftercare. Faults by the Council in dealing with Ms X’s enquiries and complaints caused her unnecessary time and trouble. The Council has already offered a fair remedy for Ms X’s injustice. The Trust, Council and CCG have accepted the Ombudsmen’s recommendations for service improvements and to address the injustice to Mrs X. We have therefore completed our investigation.

Greater Manchester Mental Health NHS Foundation Trust (17 016 161a)

Statement Upheld Mental health services 14-Oct-2019

Summary: The complainant, Miss B said it was wrong when the Council and the CCG asked her to pay a third-party top-up fee towards accommodation provided to her father under the terms of the Mental Health Act 1983. She said she did not have help from the Council and the Trust to find a suitable placement and was bullied into signing a third-party top-up agreement. On the evidence available, the Ombudsmen do not find fault by the CCG. The Council and the Trust provided Miss B with good information when explaining why more expensive accommodation would require a third-party top-up payment. There were also faults in the way the Council and the Trust asked Miss B to sign a third-party top-up agreement and this is likely to have caused her avoidable distress. The Council and the Trust did not share a copy of an updated nursing needs assessment with two homes and as a result Miss B is left with doubt about the choice of accommodation process. The Council and the Trust have agreed to the Ombudsmen recommendations and will apologise, make an acknowledgement payment to Miss B. They will also remind officers of the importance of good practice when dealing with choice of accommodation.

Greater Manchester Mental Health NHS Foundation Trust (18 018 548a)

Statement Upheld Mental health services 03-Oct-2019

Summary: The Ombudsmen have upheld Mrs G’s complaint about the way her carer’s assessments were carried out. We have not found fault with the way the Trust, Council and CCG arranged Mr H’s accommodation under s117 of the Mental Health Act or how the Trust communicated with Mrs G and Mr H about this.

Bolton Clinical Commissioning Group (18 018 548b)

Statement Not upheld Mental health services 03-Oct-2019

Summary: The Ombudsmen have upheld Mrs G’s complaint about the way her carer’s assessments were carried out. We have not found fault with the way the Trust, Council and CCG arranged Mr H’s accommodation under s117 of the Mental Health Act or how the Trust communicated with Mrs G and Mr H about this.

Lancashire and South Cumbria NHS Foundation Trust (19 000 046a)

Statement Not upheld Mental health services 18-Sep-2019

Summary: The Ombudsmen do not consider there was fault in the way Lancashire County Council and Lancashire Care NHS Foundation Trust decided Mrs B’s daughter had capacity to be discharged from the community mental health team. The community mental health team also considered Mrs B’s concerns.

Oxleas NHS Foundation Trust (19 000 818a)

Statement Closed after initial enquiries Mental health services 10-Sep-2019

Summary: The Ombudsmen will not investigate Ms T’s complaint about the care of her father from 2015 to November 2017. The complaints are late and there are insufficient grounds to accept them now.

Oxford Health NHS Foundation Trust (18 005 323a)

Statement Upheld Mental health services 04-Sep-2019

Summary: The Ombudsmen found faults in safeguarding Mrs D’s mother Mrs F, assessing Mrs F and her husband, and in responding to Mrs D’s complaint. The Council and Trust have already accepted there were faults and apologised. This is an appropriate way to address the injustice to Mrs D’s family. The Council and Trust have also improved services since Mrs D’s complaint. Some of their process and information remain flawed, so we have recommended service improvements. The Council and Trust accept our recommendations, so the Ombudsmen have completed their investigation.

Oxford Health NHS Foundation Trust (18 018 977a)

Statement Upheld Mental health services 04-Sep-2019

Summary: The Council and Trust have already acknowledged they failed to assess Mr F as a carer and failed to provide him with support. The Council has accepted our recommendation to provide an apology. The Trust has accepted our recommendation to issue staff guidance. The Ombudsmen have therefore completed their investigation.

Pennine Care NHS Foundation Trust (19 003 456a)

Statement Closed after initial enquiries Mental health services 02-Sep-2019

Summary: The Ombudsmen will not investigate this complaint about the circumstances surrounding the detention of the complainant under the Mental Health Act. This is because some of the matters the complainant raises do not fall under the Ombudsmen’s jurisdiction. The complainant’s other concerns relate to care provided more than 12 months ago. These matters are late for the Ombudsmen’s consideration.

Somerset Partnership NHS Foundation Trust (18 010 660a)

Statement Closed after initial enquiries Mental health services 29-Aug-2019

Summary: The Ombudsman will not investigate Ms A’s complaint about the behaviour and alleged neglect of a Social Worker who visited her in hospital. This is because it is unlikely he would find enough evidence of fault with the actions taken by the Social Worker to warrant an investigation.