Royal Wolverhampton Hospital NHS Trust (17 013 455b)

Statement Not upheld Hospital acute services 09-May-2019

Summary: The Ombudsmen has not found fault by a Council, an NHS Trust or a CCG with their assessment and/or consideration of continuing healthcare funding. The Ombudsmen found fault by a GP Practice in not considering fast-tracking a continuing healthcare assessment. The Practice has already accepted the fault and taken action to learn from the complaint. A retrospective continuing healthcare review which the CCG has agreed to will remedy any potential financial injustice.

Aintree University Hospital NHS Foundation Trust (17 013 828a)

Statement Upheld Hospital acute services 09-May-2019

Summary: The Ombudsmen consider the Aintree University Hospital NHS Foundation Trust did not tell the family Mr B fell on a high visibility ward in March 2016. Also, it did not fully consider Mr B’s views in a best interest decision despite his fluctuating capacity. Sefton Metropolitan Borough Council did not tell Mr B’s family he would be an ordinary resident of Liverpool if moved out of the region. Liverpool City Council’s lack of assessment of Mr B’s needs caused confusion and distress to Mr B’s family. We have made recommendations to address the family’s injustice.

Worcestershire Acute Hospitals NHS Trust (17 014 175a)

Statement Upheld Hospital acute services 03-May-2019

Summary: Mr P complained about his mother-in-law Mrs D’s discharge from hospital, about how the Council arranged her social care, and about the way his complaint was handled. The Ombudsmen find fault with the way the Trust and Council arranged Mrs D’s hospital discharge, with the Council’s actions following this, and with the way the complaint was handled. The Trust and Council have agreed to take action to remedy the injustice this caused.