Hospital acute services archive 2019-2020


Archive has 55 results

  • Buckinghamshire Healthcare NHS Trust (19 018 653)

    Statement Closed after initial enquiries Hospital acute services 26-Mar-2020

    Summary: The Ombudsmen will not investigate Mr C's complaint about events from May to July 2018. The complaints are late and there are insufficient grounds to accept them now.

  • Northern Lincolnshire & Goole NHS Foundation Trust (18 013 579)

    Statement Upheld Hospital acute services 13-Mar-2020

    Summary: The Ombudsmen find fault by the Trust, in that it sent Mr M's follow-up appointment letters to the wrong address and as a result he was discharged from follow-up care. This meant Mr M did not have the opportunity to discuss his care with a specialist. However the Ombudsmen find it was reasonable of the Trust and Council not to refer Mr M for continuing healthcare, and that he was provided with stroke rehabilitation in line with the relevant standards and guidance.

  • Walsall Healthcare NHS Trust (19 003 492)

    Statement Not upheld Hospital acute services 04-Mar-2020

    Summary: Ms X complained that Walsall Metropolitan Council, Walsall Healthcare NHS Trust and Pleck Health Centre failed to meet safeguarding duties in respect of her late mother, Mrs Y. The agencies responded appropriately to safeguarding alerts and made best interest decisions about Mrs Y's care that considered relevant evidence, including the difference of views amongst family members. The Council was at fault for not feeding back the outcome of its safeguarding investigation to the Pleck Health Centre. This did not cause injustice.

  • Midlands Partnership NHS Foundation Trust (19 007 506)

    Statement Not upheld Hospital acute services 02-Mar-2020

    Summary: Mrs A has complained about a delay in discharge of her grandmother, Mrs B, from hospital in October 2018. The Ombudsmen found fault with Walsall Trust which caused an undue delay in discharge. We did not find fault with the Council.

  • Walsall Healthcare NHS Trust (19 007 506)

    Statement Upheld Hospital acute services 02-Mar-2020

    Summary: Mrs A has complained about a delay in discharge of her grandmother, Mrs B, from hospital in October 2018. The Ombudsmen found fault with Walsall Trust which caused an undue delay in discharge. We did not find fault with the Council.

  • Oxford University Hospitals NHS Trust (19 007 554)

    Statement Not upheld Hospital acute services 02-Mar-2020

    Summary: The Ombudsmen found fault with the care provided to an elderly man by a care home acting on behalf of the Council. The Council agreed to apologise for this fault and pay a financial sum in recognition of the distress this caused. The Ombudsmen were satisfied a GP Practice and Trust that were also involved in the man's care acted without fault.

  • Wye Valley NHS Trust (19 012 735)

    Statement Closed after initial enquiries Hospital acute services 19-Feb-2020

    Summary: The Ombudsmen will not investigate Mr K's complaint about the care and treatment his brother received prior to his death because an investigation is unlikely to add to the responses he has already received.

  • Barts Health NHS Trust (19 006 787)

    Statement Closed after initial enquiries Hospital acute services 14-Feb-2020

    Summary: The Ombudsman will not investigate this complaint. The Council has taken reasonable steps to address Mr R's complaint and remedy his injustice. Also, there is not a significant injustice to warrant an investigation.

  • Barts Health NHS Trust (19 006 787)

    Statement Closed after initial enquiries Hospital acute services 14-Feb-2020

    Summary: The Ombudsman will not investigate this complaint. The Council has taken reasonable steps to address Mr R's complaint and remedy his injustice. Also, there is not a significant injustice to warrant an investigation.

  • Essex Partnership University Foundation Trust (19 015 337)

    Statement Closed after initial enquiries Hospital acute services 06-Feb-2020

    Summary: The Ombudsmen will not investigate Mrs X's complaint. The Ombudsmen consider Mrs X's complaint about events at Essex Partnership University Foundation Trust in 2017 is late, and we could not say the Trust should have detained Mr Y in 2017 and 2019. Also, the Ombudsmen do not consider there is a significant injustice to Mrs X to warrant an investigation of Southend Clinical Commissioning Group's continuing healthcare assessment of Mr Y.

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