Pennine Acute Hospitals NHS Trust (19 017 290a)

Statement Closed after initial enquiries General practice 10-Mar-2020

Summary: Mr D complained about the actions of a Care Provider, Trust and Council when they dealt with contact the Care Provider initiated with his late mother without consent when she was in an intermediate care unit. There was fault by the Care Provider and the Trust, but they acted to improve. It is unlikely the Ombudsmen could add to the previous investigations already completed by the authorities complained about. In addition, the Ombudsmen cannot achieve the outcome the complainant wants. For these reasons the Ombudsmen should not investigate this complaint.

North Baddesley Surgery (19 018 208d)

Statement Closed after initial enquiries General practice 10-Mar-2020

Summary: The Ombudsmen should not investigate this complaint because it is late. I have not seen sufficient reasons to accept it now.

Pleck Health Centre (19 003 492a)

Statement Not upheld General practice 04-Mar-2020

Summary: Ms X complained that Walsall Metropolitan Council, Walsall Healthcare NHS Trust and Pleck Health Centre failed to meet safeguarding duties in respect of her late mother, Mrs Y. The agencies responded appropriately to safeguarding alerts and made best interest decisions about Mrs Y’s care that considered relevant evidence, including the difference of views amongst family members. The Council was at fault for not feeding back the outcome of its safeguarding investigation to the Pleck Health Centre. This did not cause injustice.

The Leys Health Centre (19 007 554a)

Statement Not upheld General practice 02-Mar-2020

Summary: The Ombudsmen found fault with the care provided to an elderly man by a care home acting on behalf of the Council. The Council agreed to apologise for this fault and pay a financial sum in recognition of the distress this caused. The Ombudsmen were satisfied a GP Practice and Trust that were also involved in the man’s care acted without fault.

Hereford Medical Group (19 012 735b)

Statement Closed after initial enquiries General practice 19-Feb-2020

Summary: The Ombudsmen will not investigate Mr K’s complaint about the care and treatment his brother received prior to his death because an investigation is unlikely to add to the responses he has already received.

Meadowside Family Health Centre (19 008 347a)

Statement Closed after initial enquiries General practice 31-Jan-2020

Summary: The Ombudsmen will not investigate Mr A’s complaint about treatment and care from the Practice and Council in 2016. This is because the complaint is late and I have not seen sufficient reason to accept it now.