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Community hospital services archive 2019-2020


Archive has 5 results

  • Lewisham & Greenwich NHS Trust (18 012 769)

    Statement Upheld Community hospital services 03-Mar-2020

    Summary: Mrs D complained about physiotherapy provided by an NHS Trust to her husband when he was a patient in hospital. She also complained about the communication relating to discharge planning from two NHS Trusts and the Council. She said the Council failed to investigate her concerns in line with its safeguarding procedures. The Ombudsmen found the two NHS Trusts failed to communicate properly with the complainant but apologised and made improvements. One of the NHS Trust failed to follow up on a community rehabilitation referral and this is likely to have impacted on Mrs D's husband's wellbeing. The Council completed a safeguarding investigation but took too long to tell the complaint the outcome. The Council and the NHS Trusts have agreed to the Ombudsmen's recommendations and will apologise, make acknowledgement payments and issue reminders to their staff to ensure good practice.

  • Oxleas NHS Foundation Trust (18 012 769)

    Statement Upheld Community hospital services 03-Mar-2020

    Summary: Mrs D complained about physiotherapy provided by an NHS Trust to her husband when he was a patient in hospital. She also complained about the communication relating to discharge planning from two NHS Trusts and the Council. She said the Council failed to investigate her concerns in line with its safeguarding procedures. The Ombudsmen found the two NHS Trusts failed to communicate properly with the complainant but apologised and made improvements. One of the NHS Trust failed to follow up on a community rehabilitation referral and this is likely to have impacted on Mrs D's husband's wellbeing. The Council completed a safeguarding investigation but took too long to tell the complaint the outcome. The Council and the NHS Trusts have agreed to the Ombudsmen's recommendations and will apologise, make acknowledgement payments and issue reminders to their staff to ensure good practice.

  • Medway NHS Foundation Trust (18 017 295)

    Statement Not upheld Community hospital services 19-Dec-2019

    Summary: Mrs D complained about the care of her mother by a Trust, a Council and Community Healthcare Trust. We found some fault with the Community Healthcare Trust, however we consider it took sufficient action to remedy this and the fault did not cause the injustice Mrs D claims.

  • Great Yarmouth & Waveney Clinical Commissioning Group (18 016 392)

    Statement Not upheld Community hospital services 27-Sep-2019

    Summary: The Ombudsmen find no fault by a Council and Clinical Commissioning Group in relation to the care and support they provided to a woman with complex care needs.

  • Brooklands Nursing & Residential Home (17 012 513)

    Statement Upheld Community hospital services 11-Apr-2019

    Summary: Mrs Y complains about the social care provided to her father, Mr X. She also complains about elements of the community nursing care provided by the NHS Trust. The Ombudsmen found some of the home's actions caused injustice, which it will remedy with the actions listed at the end of this statement. The Ombudsmen finds some minor fault in the actions of the NHS Trust. However this did not, in our view, impact on Mr X.