London Borough of Enfield (19 009 763)

Statement Closed after initial enquiries Transport 27-Nov-2019

Summary: The Ombudsman will not investigate this complaint about a blue badge refusal. This is because the complainant has been advised to reapply by the Council due to a recent change in the criteria and it is reasonable to expect them to do this.

Telford & Wrekin Council (19 011 175)

Statement Closed after initial enquiries Transport 25-Nov-2019

Summary: Mrs X complains about the Council’s decision that she is not eligible for a disabled person’s Blue Badge. We will not investigate this complaint because there is insufficient evidence of fault by the Council.

Kent County Council (19 008 353)

Statement Closed after initial enquiries Transport 14-Nov-2019

Summary: The Ombudsman will not investigate Mr A’s complaint about the way the Council has assessed his son, Mr B, for a Blue Badge. This is because there is no evidence of fault with the decision taken by the Council when assessing Mr B’s eligibility for a Blue Badge.

Cambridgeshire County Council (19 009 227)

Statement Closed after initial enquiries Transport 07-Nov-2019

Summary: Mrs X complains about the Council’s decision that she is not eligible for a Blue Badge. We will not investigate this complaint because there is insufficient evidence of fault by the Council.

Cambridgeshire County Council (19 008 684)

Statement Closed after initial enquiries Transport 31-Oct-2019

Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.

Oxfordshire County Council (18 020 005)

Statement Not upheld Transport 30-Oct-2019

Summary: the complainant applied for a Blue Badge parking permit in February 2019. The Council found him ineligible under the current guidance. The application is eligible under new government guidance which came into force in August 2019. The Council says it told the complainant to apply later in the year once the new guidance came into force. The Government issued the new guidance in June 2019. In response to the Ombudsman’s invitation in July 2019 to consider a remedy the Council granted the Blue Badge. The Ombudsman finds the Council acted without fault in issuing the Blue Badge once the Government issued the guidance.

Transport For Greater Manchester (19 001 674)

Statement Not upheld Transport 17-Oct-2019

Summary: The actions of the GMCA did not cause injustice to Mrs X who could have had the benefit of the travel pass over a year ago.

North Yorkshire County Council (18 009 771)

Statement Not upheld Transport 15-Oct-2019

Summary: Miss X complained the Council bought a bus pass out of her own money when she was eligible for a free travel pass. The Ombudsman finds the Council acted without fault.

London Borough of Lambeth (19 002 168)

Statement Upheld Transport 09-Oct-2019

Summary: Mrs X complained the Council refused her application for a Blue Badge and Taxicard without providing her with reasons. There was no fault in the way the Council considered Mrs X application. However, the Council was at fault for failing to show Mrs X how it made its decision.

Sheffield City Council (19 005 219)

Statement Upheld Transport 08-Oct-2019

Summary: The Council has failed to provide evidence that it properly assessed Ms B’s application to renew her blue badge. To remedy the injustice caused, it agreed to re-assess Ms B’s application, apologise and make her a payment.