London Borough of Brent (18 018 182)

Statement Upheld Transport 07-May-2019

Summary: Mrs B complains that the Council refused her application for a disabled parking badge. The Council was at fault. It failed to fully show how it made its decision, to show that it had properly considered Mrs B’s medical evidence, and to explain its refusal reasons in its decision letter. The Council was also at fault for taking six months to respond to Mrs B’s review request. It has apologised for the delay, and it agreed to reconsider her application.