Shropshire Council (18 011 601)

Statement Not upheld Safeguarding 10-May-2019

Summary: Most of Mr B’s complaint is out of the Ombudsman’s jurisdiction as it relates to the actions of the Council as a housing provider and is being investigated by the Housing Ombudsman. I have not found fault with the Council’s actions in assessing Mr B’s needs and recommending adaptations to the property.

London Borough of Hounslow (18 017 478)

Statement Closed after initial enquiries Safeguarding 09-May-2019

Summary: The Ombudsman will not investigate this complaint about the Council’s handling of concerns regarding the care provided for the complainant’s mother. This is because part of it is late, and there are no good reasons to investigate it now. Additionally we could not add anything to the Council’s response to complaints about its handling of the case.

Brighton & Hove City Council (18 004 671)

Statement Upheld Safeguarding 03-May-2019

Summary: Ms X complains that the Council unnecessarily delayed Mrs Y returning home while it got authorisation from the Court of Protection for her to be deprived of her liberty at home. The Ombudsman finds the Council was at fault and this caused Mrs Y a financial loss, and distress, time and trouble to Ms X. It will waive 20 weeks of Mrs Y’s fees less her contribution, and pay £250 to Ms X.