Archive has 270 results
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East Sussex County Council (18 018 331)
Statement Not upheld Residential care 23-Jul-2019
Summary: Mrs B complained that her father, Mr C, received poor respite care in a care home for a short period in December 2018. We cannot find fault with the actions of the Council.
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Coventry City Council (18 015 259)
Statement Not upheld Residential care 22-Jul-2019
Summary: Mrs B complains about the Council’s decision to move her sister-in-law, Ms C, to another care home just before she died. Mrs B says the Council did not involve Ms C’s family in the decision and caused upset when it said Ms C’s siblings did not have a close relationship with her. The Ombudsman finds no fault in the Council’s actions because Ms C had to be moved urgently as her health rapidly deteriorated and she required registered nursing care. The Council would have made the same decision if it had involved Ms C’s family because it was in her best interests as the care home she was in could no longer meet her needs.
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Peterborough City Council (18 015 409)
Statement Upheld Residential care 22-Jul-2019
Summary: There is no evidence of fault in how the Council handled the Best Interests decision-making process with regard to the complainant’s wife, or several related matters. There was fault which caused a minor injustice in its handling of his request for amendments to her care and support plan, but the Ombudsman does not consider there is any further action for the Council to take. He has therefore completed his investigation.
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Cumbria County Council (18 010 934)
Statement Closed after initial enquiries Residential care 19-Jul-2019
Summary: The Ombudsman will not investigate Ms A’s complaint about the Council’s failure to communicate properly with her as Mr B’s attorney. This is because the Council has investigated Ms A’s concerns and made recommendations regarding future decision-making processes. The Ombudsman is satisfied the Council has identified learning from its investigation and could achieve no more than this even if he investigated.
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Balcombe Care Homes Ltd (19 002 542)
Statement Closed after initial enquiries Residential care 18-Jul-2019
Summary: The Ombudsman will not investigate Mrs A’s complaint about her late father’s, Mr B’s, care provider failing to apply for a fast track Continuing Health Care (CHC) assessment for him. This is because the injustice Mrs A claims is not from the actions of the care provider and Mrs A can ask the NHS to consider a retrospective assessment.
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Porthaven Care Homes No 2 Limited (18 014 890)
Statement Not upheld Residential care 17-Jul-2019
Summary: Mrs B complains Penhurst Gardens Care Home failed to look after her husband properly, resulting in a rapid decline in his condition. The Care Home’s records do not support the claim that it caused the decline in Mr B’s condition.
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Statement Upheld Residential care 17-Jul-2019
Summary: Mrs D complains on behalf of Mrs E that HC-One Oval Homes did not provide the residential care Mrs E paid for. Mrs D says Mrs E’s care home neglected her and gave her an insulin overdose. The Ombudsman has found HC-One Oval Homes at fault. HC-One Oval Homes has agreed to reimburse Mrs E half her care home fees, give staff training and develop an action plan to ensure policies are put into practice.
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Statement Not upheld Residential care 16-Jul-2019
Summary: Mr B’s care was in line with national care regulations and guidance so we do not uphold Ms A’s complaints about poor care.
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Bournemouth, Christchurch and Poole Council (19 000 822)
Statement Closed after initial enquiries Residential care 16-Jul-2019
Summary: The Ombudsman will not investigate this complaint about care provided to a woman by a care home, or the safeguarding investigation undertaken by a local authority. This is because it is unlikely an investigation by the Ombudsman would add anything to the investigations that have already been carried out by the organisations involved and other relevant agencies.
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Leicestershire County Council (18 013 779)
Statement Upheld Residential care 15-Jul-2019
Summary: Mrs C complains about the respite care her mother received. The Ombudsman has ended his involvement as the Council agreed to write off the outstanding care fee of £144.51 during the investigation which Mrs C accepted.