Archive has 270 results
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Avery Homes Nuneaton Limited (19 003 100)
Statement Upheld Residential care 30-Aug-2019
Summary: the care provider acknowledges it failed to update its information about Mrs X and so did not provide her with proper care and treatment during her stay. It has now apologised, reviewed its procedures and offered a full refund of her fees. That is a suitable remedy for the injustice suffered.
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Red House Nursing Home Limited (The) (19 005 709)
Statement Closed after initial enquiries Residential care 30-Aug-2019
Summary: The Ombudsman will not consider Ms A’s complaints about decisions taken by her late father’s, Mr B’s, care provider. This is because sadly Mr B is now deceased so the Ombudsman cannot remedy any injustice to him.
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Derbyshire County Council (18 011 454)
Statement Upheld Residential care 29-Aug-2019
Summary: Mrs Z complains of failings by staff at a care home (the Home) when her grandmother, Mrs X, suffered a broken hip after an incident with another resident and was unable to return to the Home. She says Mrs X has suffered as a result of the failings of others. There was some fault in delayed communication and complaint handling, but none in the principal matters complained of.
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Statement Not upheld Residential care 27-Aug-2019
Summary: Mr S complains the Home failed to provide adequate care to his late mother-in-law Mrs D, causing distress to Mrs D and her family and potentially contributing to her death. The Ombudsmen’s view is there is no evidence of fault causing injustice to Mrs D.
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Alliance Care (Dales Homes) Limited (18 014 981)
Statement Upheld Residential care 27-Aug-2019
Summary: It was not the responsibility of the care provider to diagnose a fracture when Dr X fell but it should have sought medical attention sooner. It failed to respond to her reasonable wishes. It will now apologise to her and review its procedures.
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Lancashire County Council (18 018 579)
Statement Not upheld Residential care 27-Aug-2019
Summary: Mr X complained on behalf of his mother in law, Mrs A. Mr X complained Mrs A should not have to pay the full care fees for periods during 2012 to 2018 when the Care Quality Commission rated Mrs A’s care home below standard. The Council was not at fault. Care home fees are not linked to Care Quality Commission ratings, and there was no evidence that Mrs A received poor care during those periods to warrant a reduction in her care home fees.
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East Anglia Care Homes Limited (19 003 170)
Statement Closed after initial enquiries Residential care 27-Aug-2019
Summary: Mrs X complained about the care provider’s attempt to recover money relating to her late mother’s care. We cannot investigate Mrs X’s complaint because court action concerning the matter has started.
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Hampshire County Council (18 019 262)
Statement Upheld Residential care 22-Aug-2019
Summary: There is fault in this case. A care home failed to properly deal with allegations that Mr X made inappropriate comments to a carer. The Council funded Mr X’s care, therefore, it is responsible for any fault by the care home.
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Sanctuary Care Limited (18 011 897)
Statement Upheld Residential care 22-Aug-2019
Summary: The Ombudsman cannot investigate Mr A’s complaint about his late father’s, Mr B’s, care provider’s failure to forward a Continuing Health Care (CHC) assessment in 2016. This is because he cannot investigate NHS matters. Mr A can ask the NHS to consider a retrospective application for CHC funding if he believes Mr B met the criteria for funding. Mr A can ask the Parliamentary Health Service Ombudsman (PHSO) to consider a complaint about charging Mr B for care whilst receiving NHS funding.
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Sure Healthcare Limited (18 017 106)
Statement Not upheld Residential care 21-Aug-2019
Summary: Ms Y complained for her mother, Mrs D, that the care provider did not give her a personal alarm as stated in her care plan for several weeks. The Ombudsman finds the care provider was not at fault.