Archive has 280 results
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Hampshire County Council (18 013 778)
Statement Upheld Residential care 15-Oct-2019
Summary: Mrs D complains about the care of her late mother-in-law by a care home and Trust. The Ombudsmen have found fault causing injustice. The Trust and Council have agreed to apologise and make payments to Mrs D.
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Porthaven Care Homes LLP (19 007 980)
Statement Closed after initial enquiries Residential care 14-Oct-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about a refund of top-up fees. This is because there is not enough evidence the actions of the care provider caused Mr X injustice.
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Bupa Care Homes (CFHCare) Limited (19 005 913)
Statement Closed after initial enquiries Residential care 09-Oct-2019
Summary: The Ombudsman will not investigate Ms C’s complaint that the Care Provider failed to provide an adequate service. This is because it is unlikely an investigation will lead to a different outcome.
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Newcastle upon Tyne City Council (18 013 072)
Statement Upheld Residential care 07-Oct-2019
Summary: The Council was at fault because there were failings in the quality of care Mr Y received while he was a resident in a care home. The Council is accountable for this fault because it arranged the placement for Mr Y. I found no fault in the Council’s handling of the safeguarding investigation. As Mr Y has since passed away, the Council has agreed to provide a suitable remedy for the distress caused to his daughter, Mrs X.
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Somerset County Council (18 014 979)
Statement Upheld Residential care 07-Oct-2019
Summary: Mrs X complained the Council did not explain the costs involved when it arranged for her mother to move into residential care. She also complained about the care provided. The Council was at fault for not providing adequate cost information and for the delay in carrying out a financial assessment. It should pay Mrs X £250 to acknowledge the worry and stress caused by receiving a large, unexpected bill for care. There is no fault with the care provided.
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Care UK Community Partnerships Limited (18 016 750)
Statement Upheld Residential care 07-Oct-2019
Summary: Mr X complained on behalf of his mother in law, Mrs Y, about care provided during a respite stay at a care home. There were faults in the care provider’s record keeping and care planning. These caused uncertainty to Mrs Y and Mr X about the adequacy of care provided. The care provider agrees to apologise to Mrs Y and Mr X, make a token payment of £250 to Mrs Y acknowledging distress caused to her, and review its practice to prevent reoccurrence.
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North East Lincolnshire Council (19 000 027)
Statement Not upheld Residential care 07-Oct-2019
Summary: We do not uphold Mr A’s complaints about his late sister’s end of life care in a care home.
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Statement Not upheld Residential care 04-Oct-2019
Summary: Miss X complained about the Care Provider that runs a care home her father stayed in for four months. She raised concerns about standards at the Care Home which she says caused issues with her father’s behaviour, and believes the home wrongly gave him notice to leave based on incorrect information. The Care Provider was not at fault.
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Sunderland City Council (18 007 253)
Statement Upheld Residential care 04-Oct-2019
Summary: The complaint is about the late Mr C’s care in a council-funded care home. We uphold the complaint. There were failings in Mr C’s care including poor record keeping, a failure to follow NHS advice and a failure to address poor food and fluid intake. The Council gave no written feedback on the safeguarding enquiry and there was also a failure to address all Miss A’s complaints. The Council will apologise and pay £1000 to reflect Miss A’s avoidable distress.
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Lovett Care Limited (18 014 847)
Statement Upheld Residential care 03-Oct-2019
Summary: Mrs C complains about the care provided to her mother, who developed a pressure sore while in residential care. The Ombudsman finds the actions of the provider fell short of what was required and that this caused injustice, for which a remedy has been agreed.