Archive has 283 results
-
Northamptonshire County Council (18 006 212)
Statement Upheld Residential care 25-Oct-2019
Summary: Mrs C complained about the actions taken by the Council in moving her mother Mrs B to a nursing home, in a rushed unplanned manner without her consent. She also complained about the care provided by the home. We find fault in the Council’s communication with Mrs C and the original home, which lead to a very pressurised situation. We also find fault with the records kept by the new home and the failure to monitor Mrs B’s weight loss. The Council has agreed to pay Mrs C £750 and her daughter, Ms D, £250 for the distress caused.
-
Countrywide Care Home (2) Limited (18 019 078)
Statement Upheld Residential care 25-Oct-2019
Summary: Mrs X complains about the level of care the care home gave Mrs M, it’s failure to respond to the concerns she raised and its decision to evict her. The care provider is at fault for causing an injury to Mrs M with jewellery in October 2017, not protecting Mrs M’s dignity in August 2018, not ensuring it met Mrs M’s personal care needs and for not keeping her room clean. It was not at fault for how it reached it decision to evict her. It should pay Mrs M £500 to acknowledge the distress caused and pay Mrs X £250 for the distress caused and to acknowledge her time and trouble in pursuing the complaint.
-
Burlington Care (Yorkshire) Ltd (18 016 639)
Report Upheld Residential care 24-Oct-2019
Summary: Adverse Findings Notice issued because Burlington Care (Yorkshire) Ltd filed to provide the remedy recommended by the Ombudsman following an investigation.
-
Care UK Community Partnerships Limited (18 016 980)
Statement Upheld Residential care 23-Oct-2019
Summary: The Ombudsmen find fault by Care UK with regards to the care it provided to an elderly man during his time in a care home in 2017 and 2018. The Ombudsmen have made recommendations to address this fault and the impact it had on the man’s family.
-
Statement Upheld Residential care 23-Oct-2019
Summary: The Ombudsmen find fault by Care UK with regards to the care it provided to an elderly man during his time in a care home in 2017 and 2018. The Ombudsmen have made recommendations to address this fault and the impact it had on the man’s family.
-
Cambridgeshire County Council (18 014 663)
Statement Upheld Residential care 22-Oct-2019
Summary: Ms D complains about poor care provided to her late father, Mr F, by The Cambridge Nursing Centre. Mr F’s care there was funded by both the NHS and Cambridgeshire County Council. The Ombudsmen have upheld parts of Ms D’s complaint relating to falls, communication, capacity assessment, end of life care and loss of possessions. We have not upheld other elements of the complaint. The Council and The Cambridge Nursing Centre accept our recommendations, so we have completed our investigation.
-
Beechwood House Limited (18 016 393)
Statement Not upheld Residential care 18-Oct-2019
Summary: Mrs D complains about the standard of care provided to her mother following a fall in a care home. The Ombudsman has found no fault.
-
Four Seasons (No 9) Limited (18 019 894)
Statement Upheld Residential care 18-Oct-2019
Summary: We have not upheld Mr Y’s complaint that the Care Provider charged his mother for nursing care she did not need or receive. But the Care Provider’s contract was poorly worded and there was a delay in providing Mr Y with written information about fees. It also took too long to send Mr Y information about the complaints procedure. These faults put Mr Y to some time and trouble. The Care Provider has drawn up an action plan based on its learning from this complaint and accepted our recommendations for a remedy.
-
Norfolk County Council (18 018 171)
Statement Not upheld Residential care 17-Oct-2019
Summary: The complaint is about council-funded care in a nursing home. There was no fault in the care of the late Mr E.
-
London And Manchester Healthcare (Romiley) Ltd (18 013 534)
Statement Upheld Residential care 16-Oct-2019
Summary: Ms C complains her mother experienced two incidents at the care home she lives, where she was injured during hoisting / transfers. The Ombudsman found that both incidents occurred due to fault by the care provider. However, they were not related to hoisting. The care provider has already taken appropriate action to remedy any injustice.