Archive has 170 results
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Nottinghamshire County Council (18 014 798)
Statement Closed after initial enquiries Other 04-Jun-2019
Summary: The Ombudsmen will not investigate Mr X’s complaint about a best interest decision to discharge his wife to a residential home. The Ombudsmen are unlikely to be able to add to previous investigations by Nottinghamshire County Council and Nottinghamshire Healthcare NHS Foundation Trust.
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London Borough of Enfield (19 001 295)
Statement Closed after initial enquiries Other 04-Jun-2019
Summary: The Ombudsman cannot investigate Ms A’s complaint that the Council unlawfully detained her daughter, Ms B, and denied her access to education and a family life. This is because Ms B is detained under the Mental Health Act (1983). These are not matters the Ombudsman can investigate.
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City Of Bradford Metropolitan District Council (18 013 365)
Statement Not upheld Other 03-Jun-2019
Summary: Ms X who is now deceased complained the Council delayed installing a new stair lift in her home. The Council funded Ms X’s stair lift using its own funds rather than asking Ms X to apply for a Disabled Facilities Grant. This significantly quickened the process. The Council acted without delay and followed the relevant guidelines in approving and installing Ms X’s stair lift. The Council was not at fault.
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London Borough of Bexley (18 018 512)
Statement Closed after initial enquiries Other 03-Jun-2019
Summary: the support group about which Ms S complains was not acting on behalf of the Council and so the Ombudsman cannot investigate the complaint.
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Statement Closed after initial enquiries Other 31-May-2019
Summary: The Ombudsman cannot investigate Mr A’s complaint about the actions of a private treatment provider. This is because he does not have jurisdiction to consider matters which are not in connection with the provision of adult social care.
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Statement Closed after initial enquiries Other 29-May-2019
Summary: We will not investigate this complaint about the Council’s decision to cancel client contracts with Mrs Q’s care agency. This is because she may go to court if dispute resolution does not work.
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London Borough of Haringey (18 017 646)
Statement Not upheld Other 28-May-2019
Summary: Ms X complains the Council did not communicate with her properly following the death of her niece, causing her distress. The Ombudsman finds no fault by the Council. The Ombudsman has not investigated whether the Council failed to disclose information about Ms X’s niece. This is because the Information Commissioner’s Office is the appropriate body to consider complaints about data provision.
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London Borough of Enfield (18 018 516)
Statement Upheld Other 23-May-2019
Summary: The Ombudsman will not investigate Ms X’s complaint that the Council failed to deal properly with a call for help from her elderly mother, Mrs Y. The Council has taken appropriate action and already remedied the injustice. This includes agreeing to refund £186 paid for the emergency call service.
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Devon County Council (19 000 483)
Statement Closed after initial enquiries Other 23-May-2019
Summary: The Ombudsman will not investigate Mr A’s complaint about the Council’s attitude towards him during a period of reablement. This is because he could not make a finding on the way Mr A was made to feel by staff members and there is no unremedied injustice warranting an investigation by the Ombudsman.
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Cheshire West & Chester Council (18 004 986)
Statement Upheld Other 22-May-2019
Summary: Mr X complained about the support provided to him with managing his finances, by a company acting on behalf of the Council. Mr X does not have capacity to manage his finances alone. There was a delay in setting up a payment arrangement with an energy supplier, two occasions when the company delayed putting spending money into Mr X’s account and delays in setting up savings payments for Mr X. This caused Mr X anxiety. The Council has agreed to apologise to Mr X and pay him £100 to acknowledge the anxiety the faults caused him. It has agreed to update Mr X on how it plans to help him manage his finances in future.