Barchester Healthcare Homes Limited (19 014 520)

Statement Closed after initial enquiries Other 31-Mar-2020

Summary: Mr X complains that Barchester Healthcare failed to take responsibility for security lapses at one of its care homes. No further action is needed as the issue is not one the Ombudsman can deal with.

Bristol City Council (19 019 142)

Statement Closed after initial enquiries Other 25-Mar-2020

Summary: The complaint is about the Council not replying to a letter. The Ombudsman will not investigate this complaint because the Council has now agreed to reply.

West Sussex County Council (19 018 536)

Statement Closed after initial enquiries Other 24-Mar-2020

Summary: Miss X complained the Council did not consider her complaint about an advocacy service properly. The Ombudsman will not investigate this complaint further as there is insufficient evidence of fault.

Durham County Council (19 008 136)

Statement Upheld Other 24-Mar-2020

Summary: Mr X complained about the Council’s actions as deputy for property and finances for his late father, Mr Y. He says it failed to ensure a new lease was in place for his father’s business before a change in tenant, or inspect it before the new tenant moved in. We found the Council acted appropriately to make decisions as Mr Y’s deputy regarding the tenancy transfer. However, it failed to act promptly to deal with reported damage to the property, or to visit it when the tenant left to check on its condition. It has agreed to apologise and pay Mr X £500 to remedy injustice caused by this fault.

Stoke-on-Trent City Council (19 018 886)

Statement Closed after initial enquiries Other 19-Mar-2020

Summary: The Ombudsman will not investigate Ms X’s complaint. This is because there is no evidence the alleged fault has caused Ms X any personal injustice. Also, Ms X does not have permission to complain on her relative’s behalf, and even if she did, we cannot consider complaints linked to a person’s employment.

Lancashire County Council (19 017 996)

Statement Closed after initial enquiries Other 16-Mar-2020

Summary: Mr A complains Lancashire County Council has not referred him for a Disability Facilities Grant. I have declined to investigate this complaint as I have not found any indication of fault on the part of the Council and there is no more an investigation could achieve for Mr A.

Avery Healthcare Group (19 018 251)

Statement Closed after initial enquiries Other 13-Mar-2020

Summary: The Ombudsman cannot investigate Mrs X’s complaint about a retirement community. This is because the community is not providing a regulated activity under the Health and Social Care Act 2008.

Sheffield City Council (19 011 200)

Statement Closed after initial enquiries Other 12-Mar-2020

Summary: The Ombudsman will not investigate Ms X’s complaint about the way in which a Council social worker handled a telephone conversation. This is because an investigation by the Ombudsman is unlikely to achieve the outcome Ms X wants or find fault causing a significant enough personal injustice.

North Somerset Council (19 011 925)

Statement Closed after initial enquiries Other 12-Mar-2020

Summary: Mr B complains on behalf of his deceased mother about the Council’s involvement in the care and support she received prior to her death in 2017 and about its responses to his enquiries concerning these matters. The Ombudsman will not investigate the complaint because the substantive issues fall outside our jurisdiction.

Warrington Council (18 009 388)

Statement Upheld Other 11-Mar-2020

Summary: The Ombudsman finds a care provider commissioned by the Council failed to protect Miss B’s belongings when she was detained in hospital. The Council has made a payment to Miss B to cover the loss of her belongings and has agreed to make an additional payment for the distress she suffered.