Archive has 127 results
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Oldham Metropolitan Borough Council (18 011 997)
Statement Upheld Domiciliary care 24-Jun-2019
Summary: There was fault in the way the agency, funded by the Council, provided care and support to Mr B. The Ombudsman has recommended the Council apologises to Mr B and waives the outstanding invoice.
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Independent People Homecare Services (18 012 359)
Statement Upheld Domiciliary care 21-Jun-2019
Summary: Mrs X complains that the Care Provider failed to provide a carer to do shopping as agreed. She also says the carer was not adequately trained. This caused Mrs X distress and inconvenience. The Ombudsman finds the Care Provider caused Mrs X injustice and recommends it apologise and refund her £1,500.
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Cheshire East Council (17 018 726)
Statement Upheld Domiciliary care 21-Jun-2019
Summary: Mr G complains about the treatment of his mother by a Trust and Council relating to her hospital discharge in July 2017. The Ombudsmen do not uphold the complaint against the Trust as they found no fault in its actions. They found fault with the Council in relation to communication with the family. However, the Council has now provided a suitable response.
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Bluebird Care (Cheshire West and Chester) (19 003 023)
Statement Closed after initial enquiries Domiciliary care 11-Jun-2019
Summary: The Ombudsman will not investigate Mrs A’s complaint about the care she received from her care provider in 2017, This is because any further investigation by the Ombudsman could not add to the care provider’s response and could not make a different finding of the kind Mrs A wants.
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Surrey County Council (18 014 679)
Statement Closed after initial enquiries Domiciliary care 11-Jun-2019
Summary: The Ombudsman will not investigate Mrs X’s complaint that she has not been told the outcome of a disciplinary investigation into the actions of her uncle’s carer. This is because an investigation would be unlikely to be able to add to the response already provided by the Council. Also, we cannot achieve the outcome Mrs X seeks because we cannot provide her with the carer’s confidential information.
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Northumberland County Council (19 001 245)
Statement Closed after initial enquiries Domiciliary care 10-Jun-2019
Summary: Mr X complained the Council had ended his carer’s support without considering the impact on his health and going against his Care Plan. The Ombudsman should not investigate this complaint. This is because the Council has investigated Mr X’s complaint and it is unlikely further investigation by us will lead to a different result.
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Statement Not upheld Domiciliary care 06-Jun-2019
Summary: Mr X complains his Care Provider’s decision to prevent his adult son from being present while he receives care within his own home is unfair and unnecessary. The Ombudsman’s investigation found no evidence of fault in the Care Provider’s approach and actions in this case.
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Staffordshire County Council (18 008 612)
Statement Not upheld Domiciliary care 05-Jun-2019
Summary: The Council did not intervene in Mrs X’s private care arrangements. There was no fault in the way the Council acted.
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Royal Borough of Windsor and Maidenhead Council (18 002 106)
Statement Upheld Domiciliary care 04-Jun-2019
Summary: Mr C complained about the home care support his sister received. He said carers were often turning up late or not at all. The Ombudsman found fault with regards to the support his sister received. The Council has agreed to provide an apology, pay a financial remedy to Mr C’s sister and his mother, and ensure the lessons learned are shared with relevant staff.
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Verina Daly Care Ltd (18 013 586)
Statement Not upheld Domiciliary care 03-Jun-2019
Summary: The care provider attempted to amend the care arrangements for Mr X as his needs changed but could not reach agreement. The care provider gave notice on the terms stipulated in the contract and responded to the subsequent complaint.