Archive has 127 results
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Independent People Homecare Services (18 017 083)
Statement Upheld Domiciliary care 19-Jul-2019
Summary: Mrs X complains about a care provider’s handling of her father’s care. She complains the care provider did not assess her father’s care needs properly, did not arrange a suitable care package, and did not check the carer’s notes before she left. The Ombudsman finds fault with the care provider for failing to provide appropriate care and for its poor record keeping. We recommended the care provider apologise to Mrs X, pay her a financial remedy, and improve its procedures and practices.
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Sheffield City Council (19 002 660)
Statement Closed after initial enquiries Domiciliary care 12-Jul-2019
Summary: The Ombudsman will not investigate Mr A’s complaint about derogatory comments made by his late mother’s carers. This is because he could not add to the care provider’s response or make a finding of the kind Mr A wants.
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Essex County Council (18 017 930)
Statement Closed after initial enquiries Domiciliary care 10-Jul-2019
Summary: The Ombudsman will not investigate Mrs X’s complaint about increased care charges and the quality of her mother’s domiciliary care. This is because part of the complaint is late, and it is unlikely we could achieve anything more for Mrs X.
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Statement Not upheld Domiciliary care 08-Jul-2019
Summary: Mr X complains the Council failed to ensure his friend’s care needs were met, resulting in his premature death. We cannot remedy the injustice to Mr X’s friend as he has died. Nor can we deliver the outcomes Mr X is looking for. There is therefore nothing we can achieve by investigating this complaint further.
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Devon County Council (18 011 832)
Statement Upheld Domiciliary care 04-Jul-2019
Summary: The Ombudsman upholds Mr X’s complaint about the way a care package for his wife, Mrs X, was ended. The care provider did not follow the correct process to end its involvement and as a result Mrs X was left without care for two weeks. In addition, there were times care was late or calls were short. The Council agreed to apologise to Mr and Mrs X and pay them in recognition of the distress this caused. It will issue a reminder to care providers about the correct way to end their involvement with a service user. It will also advise them on what to do if they are having difficulties delivering the agreed package of care.
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Staffordshire County Council (18 015 103)
Statement Upheld Domiciliary care 04-Jul-2019
Summary: Mr X complains the Council’s care provider, Sentinel, failed to deal properly with concerns he raised at a meeting on 26 October 2018, resulting in one of its carers victimising him and Sentinel giving notice on the contract for his care. Sentinel did not respond constructively to the concerns raised by Mr X, causing him unnecessary distress. The Council needs to apologise, pay financial redress and work with Sentinel to improve its working practices.
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Kent County Council (18 012 961)
Statement Not upheld Domiciliary care 02-Jul-2019
Summary: Mrs X complained the Council failed to arrange emergency home care for her sister Mrs Y, leaving her without care. She also complained the Council did not ensure Mrs Y’s carers gave her appropriate support to eat, and dismissed her concerns. There was no fault in the Council’s response to Mrs Y’s care ceasing or its response to Mrs X’s complaint.
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Buckinghamshire County Council (18 012 103)
Statement Upheld Domiciliary care 28-Jun-2019
Summary: The Council is at fault as it failed to properly consider whether Miss X had fluctuating needs when carrying out care needs assessments so wrongly recommended her personal budget be reduced. The Council is also at fault as it cannot demonstrate it considered all Miss X’s claimed disability related expenditure. The faults by the Council caused significant distress and uncertainty to Miss X and put her to avoidable time and trouble which the Council has agreed to remedy.
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Kent County Council (19 002 399)
Statement Closed after initial enquiries Domiciliary care 28-Jun-2019
Summary: The Ombudsman will not investigate Mrs B’s complaint that her care provider failed to compensate her for the damage carers did to her belongings. This is because we could not order the Council to pay compensation to her.
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Southampton City Council (18 013 709)
Statement Upheld Domiciliary care 26-Jun-2019
Summary: There was fault in the way the care agency handled two visits and the Council has upheld Ms B’s complaint. The Council has already remedied the injustice.