Archive has 74 results
Statement Not upheld Disabled facilities grants 31-Mar-2020
Summary: the Council was not at fault when it decided not to pay a Disabled Facilities Grant because builders had completed the eligible works before Mrs X returned the grant application form.
Statement Not upheld Disabled facilities grants 19-Mar-2020
Summary: Mrs X complained the Council failed to properly consider her medical needs when it processed her disabled facilities grant application. She said this caused her distress and inconvenience. There was no fault in the way the Council dealt with Mrs X’s application.
Statement Closed after initial enquiries Disabled facilities grants 18-Mar-2020
Summary: The Ombudsman will not investigate this complaint about problems with a wet room built by the Council under a Disabled Facilities Grant. This is because there is insufficient evidence of fault by the Council.
Statement Closed after initial enquiries Disabled facilities grants 12-Mar-2020
Summary: Mrs X complains about the quality of work allowed by the Council when a lift was installed in her late father’s home. The Ombudsman will not investigate this complaint as we do not consider Mrs X has suffered a significant personal injustice. Also she can ask the courts to decide whether the builder was negligent.
Statement Closed after initial enquiries Disabled facilities grants 11-Mar-2020
Summary: The Ombudsman will not investigate Mr B’s complaint about the damage to his property. This is because it is not unreasonable to expect him to go to court to seek a remedy if the matter remains unresolved.
Statement Upheld Disabled facilities grants 10-Mar-2020
Summary: Mrs X complains about the way the Council handled her Disabled Facilities Grant. She says this caused inconvenience, distress, and cost her time and trouble. The Ombudsman finds fault with the Council for asking Mrs X to get additional quotes from contractors on its approved list. The Council has agreed to apologise to Mrs X and make a payment to reflect the injustice caused by the fault. The Ombudsman is satisfied with the changes the Council has already made to its policy. The Ombudsman does not uphold the rest of Mrs X’s complaint because there is no fault.
Statement Not upheld Disabled facilities grants 10-Mar-2020
Summary: the complainant says the Council failed to properly manage work covered by a disabled facilities grant, ensure the contractors completed the work in good time and to an acceptable standard. The Council says it inspected the works, issued instructions to complete snagging but delays resulted from the complainant’s illness preventing access to inspect and carry out remedial works. The Ombudsman finds the Council acted without fault.
Statement Closed after initial enquiries Disabled facilities grants 09-Mar-2020
Summary: The Ombudsman will not investigate this complaint about a Disabled Facilities Grant which was awarded in 2015. This is because it is a late complaint.
Statement Not upheld Disabled facilities grants 06-Mar-2020
Summary: Ms X complains that the Council refused to complete the adaptations she has needed since March 2016. She says she is unable to wash properly as she cannot access her bathroom. The Ombudsman finds no fault in the Council’s actions.
Statement Not upheld Disabled facilities grants 02-Mar-2020
Summary: there is no fault by Rochdale Metropolitan Borough Council in relation to the action it took to deal with Mr and Mrs D’s reports of the collapse of a decked area in the garden of their home which provides the only access to the property and the garden for their disabled son