Archive has 238 results
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London Borough of Enfield (18 014 377)
Statement Upheld Charging 07-Aug-2019
Summary: Mr C complains the Council failed to tell his father there would be a charge for his care and failed to invoice him properly. Mr C also complains the Council disclosed information to him without his father’s consent. Mr C says his father is facing a large and unexpected bill of around £5,000. The Ombudsman has found fault in the way the Council invoiced Mr C’s father and that it wrongly disclosed information. The Ombudsman considers the agreed actions of an apology, small payment and procedural improvements are enough to provide a suitable remedy.
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Lancashire County Council (19 003 441)
Statement Closed after initial enquiries Charging 06-Aug-2019
Summary: The Ombudsman will not investigate Ms A’s complaint that the Council overcharged her late parents for care home fees and failed to provide adequate social care support. This is because we could not now investigate it effectively.
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Essex County Council (18 000 079)
Statement Upheld Charging 05-Aug-2019
Summary: Miss X complains the Council is charging too much for the care it provides and she cannot afford to pay the amount demanded. The Council has correctly assessed her income and properly considered all her disability related expenditure. There is no evidence of fault in how the Council has completed Miss X’s financial assessment.
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Carewatch Care Services Ltd (19 001 445)
Statement Not upheld Charging 01-Aug-2019
Summary: We have stopped investigating the complaints because we cannot make recommendations against a Care Provider that is no longer trading. Mr A seeks an apology and a review of the Care Provider’s systems and for it to withdraw the threat of legal action. These are not actions we could achieve as an outcome for Mr A.
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Nottingham City Council (19 003 501)
Statement Closed after initial enquiries Charging 31-Jul-2019
Summary: We will not investigate this complaint about the Council’s decision that Mrs D should move into residential care. This is because the complaint is late.
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Stockport Metropolitan Borough Council (19 001 962)
Statement Closed after initial enquiries Charging 26-Jul-2019
Summary: A woman complained about the way in which her father was discharged from hospital to a care home. The Ombudsmen will not investigate the complaint because it is late.
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North Tyneside Metropolitan Borough Council (19 003 442)
Statement Closed after initial enquiries Charging 24-Jul-2019
Summary: The Ombudsman will not investigate Mr X’s complaint about care charges for his late father. This is because it is unlikely an investigation by the Ombudsman would achieve anything more for Mr X.
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London Borough of Islington (18 000 974)
Statement Upheld Charging 22-Jul-2019
Summary: The complainant said London Borough of Islington and Camden and Islington NHS Foundation Trust failed to properly consider his brother’s entitlement to aftercare services which should have been provided without charge. During the investigation, the Council and the Trust accepted they were at fault as they had failed to act in accordance with the terms of the Mental Health Act 1983. As a result, the complainant’s brother paid for services which should have been provided without charge. To remedy the injustice, the Council and the Trust have agreed to the Ombudsmen’s recommendations to repay the financial loss plus interest. Both the Council and the Trust will apologise to the complainant and his brother, make additional time, trouble and distress payments, provide training for staff, and improve practice. The Council will also complete a register to identify whether anyone else in its locality has been affected.
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Wiltshire Council (18 004 437)
Statement Not upheld Charging 22-Jul-2019
Summary: Mr B complains, on his wife’s behalf, that the Council has wrongly assessed his wife’s contribution to the cost of her residential care and refuses to carry out a full financial assessment. The Ombudsman cannot question the Council’s decision to charge Mrs B for her residential care, because he has found no fault in the way the Council has assessed Mrs B’s capital with regard to the regulations
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Statement Upheld Charging 22-Jul-2019
Summary: The Council was at fault for the delay in completing a financial assessment, for a person’s contribution to their care fees, which led to an unexpected backdated bill. The Council has agreed to remedy this injustice by writing off the backdated charges.