Charging archive 2019-2020


Archive has 261 results

  • Warwickshire County Council (19 012 874)

    Statement Upheld Charging 31-Mar-2020

    Summary: the Council has written off a care home charge for Mr X's mother's short stay in a residential care home. This is a satisfactory remedy and the Ombudsman has therefore ended the investigation of Mr X's complaint.

  • City of York Council (19 019 280)

    Statement Closed after initial enquiries Charging 31-Mar-2020

    Summary: The Ombudsman will not investigate Mrs X's complaint that the Council failed to properly consider the law and guidance when deciding Mrs X deliberately deprived herself of capital to avoid care charges. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

  • Cornwall Council (19 012 822)

    Statement Not upheld Charging 27-Mar-2020

    Summary: The Ombudsman has discontinued its investigation into Mrs C's complaint as there is an ongoing safeguarding enquiry into the same matter.

  • Luton Borough Council (19 018 791)

    Statement Closed after initial enquiries Charging 25-Mar-2020

    Summary: The Ombudsman will not investigate this complaint that the Council did not tell the complainant that he would have to make a contribution towards his care costs. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Merton (19 016 700)

    Statement Closed after initial enquiries Charging 24-Mar-2020

    Summary: The Ombudsman will not investigate this complaint about charges for Mr X's attendance at a day centre. This is because the Council is no longer asking for any payment.

  • Surrey County Council (18 019 116)

    Statement Upheld Charging 24-Mar-2020

    Summary: Ms Y complains the Council was at fault in its handling of her father's care needs. We have found some evidence of fault by the Council. The Council has agreed to reconsider if Home CL met her father's assessed needs and take the appropriate action if it decides it did not.

  • Bluebird Care (Peterborough & Rutland) (19 018 415)

    Statement Closed after initial enquiries Charging 24-Mar-2020

    Summary: The Ombudsman will not investigate Mr X's complaint that his father was charged for care he did not receive. This is because it is unlikely an investigation would find fault with the care provider.

  • Bristol City Council (19 008 584)

    Statement Upheld Charging 23-Mar-2020

    Summary: Mr C's daughter, Mrs D, says the Council failed to invoice him for adult social care services by email, as requested, for over a year. It then presented a bill for nearly £9,000 which he could not pay. She says this caused her and Mr C stress and means he cannot afford necessary repairs on his home. The Council was at fault for its failure to send invoices by email. But this fault caused limited injustice. Mrs D knew what the services cost and how long Mr C had received them without receiving invoices by email. The Council has agreed to pay Mr C £100 and to accept a reasonable repayment plan.

  • Bury Metropolitan Borough Council (19 011 344)

    Statement Not upheld Charging 20-Mar-2020

    Summary: Miss X complains the Council failed to deal properly with charges for her father's care in 2014 and waited until 2019 to pursue them, despite complaining about them in 2014. The Council has offered to waive the charges and apologise to the family. We will discontinue the investigation as there is nothing more we can achieve.

  • Stockport Metropolitan Borough Council (19 008 431)

    Statement Upheld Charging 20-Mar-2020

    Summary: The Council did not adequately explain the complainant would be required to pay an assessed contribution towards the costs of a nursing home placement. This meant her family received unexpected invoices after the placement ended. The Council has agreed to apologise for this.

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