Archive has 403 results
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Essex County Council (19 005 183)
Statement Not upheld Assessment and care plan 06-Dec-2019
Summary: Mr and Mrs X complain about the Council’s decisions on Mr T’s care, causing Mr T and them distress. The Ombudsman finds no evidence of fault by the Council.
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North Tyneside Metropolitan Borough Council (19 001 750)
Statement Upheld Assessment and care plan 05-Dec-2019
Summary: There is evidence of fault in this complaint. Social workers failed to communicate effectively with Miss Y and her mother after Miss Y was discharged from hospital to her mother’s home. This caused Miss Y and Mrs X anxiety and stress, but it did not result in any delay or loss of service to Miss Y. It did result in a delay in the completion of a carers assessment of Miss Y’s mother.
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Northamptonshire County Council (19 002 260)
Statement Not upheld Assessment and care plan 05-Dec-2019
Summary: The Ombudsman has not found evidence of fault in the way the Council carried out a financial assessment of Mrs E to decide whether she was eligible for funding by the Council.
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Shropshire Council (19 006 982)
Statement Upheld Assessment and care plan 05-Dec-2019
Summary: The Council failed to properly explain the complainant would be charged for adult social care. This is fault. However, the Ombudsman considers the Council has taken appropriate steps to remedy the injustice this caused, and so has completed his investigation.
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Surrey County Council (19 007 388)
Statement Upheld Assessment and care plan 05-Dec-2019
Summary: The Council failed to review Mrs X’s care needs for four years. When it did the process caused Mrs X distress. The Council has apologised for this. However, it failed to offer a suitable remedy for the delay in reviewing care needs. We have made recommendations to address this.
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West Sussex County Council (19 010 494)
Statement Upheld Assessment and care plan 05-Dec-2019
Summary: The Ombudsman will not investigate Mr A’s complaint about the Council’s actions regarding its assessment of his parents, Mr and Mrs B. This is because the Council has agreed to remedy the fault so there is no unremedied injustice for the Ombudsman to investigate.
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London Borough of Barking & Dagenham (19 003 658)
Statement Upheld Assessment and care plan 04-Dec-2019
Summary: Mrs B complained that the Council had reduced Mr C’s care provision without consultation. We found the Council has not reduced the provision, but did not communicate this clearly to Mrs B. The Council has clarified the current position and apologised for the lack of clarity.
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Wiltshire Council (18 017 678)
Statement Upheld Assessment and care plan 04-Dec-2019
Summary: Mrs B complains that the Council was wrong to decide that her father, Mr C, deliberately deprived himself of assets and reduced his capital so as not to have to pay for his care costs. There was fault in the way the Council carried out its assessment because it did not take Mr and Mrs C’s joint ownership of their former home into account. It also did not properly consider whether the costs of renovating Mr C’s current home should be deducted from the calculation of his capital. The Ombudsman considers that a review of the financial assessment is a suitable remedy for any injustice caused to Mrs B and her father.
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Royal Borough of Kensington & Chelsea (19 011 095)
Statement Closed after initial enquiries Assessment and care plan 02-Dec-2019
Summary: The Ombudsman will not investigate Ms A’s complaint about the Council’s delay in providing her with her annual carer’s grant. This is because the Council has apologised for the delay, explained the reasons for the delay and offered a time and trouble payment of £100. The Ombudsman is satisfied this remedies the injustice caused to Ms A by the fault.
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Statement Upheld Assessment and care plan 29-Nov-2019
Summary: Mrs B complains the Council reduced her direct payments without good reason. Mrs B says she relies on direct payments for help during times of acute illness. The Ombudsman finds fault in how the Council considered information Mrs B provided about her condition. We recommend the Council conduct a further review.