Cumbria County Council (19 003 783)

Statement Upheld Assessment and care plan 02-Jan-2020

Summary: Mr X complained about the Council’s failure to notify him of a change in benefit entitlement when acting as his wife’s appointee and related matters. This led to an overpayment of other benefits. During the course of the Ombudsman’s investigation, the Council accepted it was at fault and offered to make a payment to Mr X and correct any financial injustice caused. The Council has also agreed to apologise to Mr and Mrs X.

Barnsley Metropolitan Borough Council (19 007 590)

Statement Not upheld Assessment and care plan 02-Jan-2020

Summary: The Ombudsman will discontinue investigation; to keep all complaint issues together. The Council failed to investigate the complaint Mrs C raised in January 2019 but will do so now.

City of Bradford Metropolitan District Council (19 009 859)

Statement Closed after initial enquiries Assessment and care plan 24-Dec-2019

Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s removal of her adult daughter from her home in 2018 and the current care arrangements. Mrs X complains late about earlier events and her daughter has not consented to a complaint about her care.

Leeds City Council (19 012 467)

Statement Closed after initial enquiries Assessment and care plan 24-Dec-2019

Summary: The Ombudsman will not investigate Ms B’s complaint about the Council’s adult social care service. This is because the Council has recognised some service failings and apologised. Given the lapse of time, we cannot safely say the level of loss, harm and distress Ms B has suffered from the unresolved issues is significant enough to justify our involvement.

Nottinghamshire County Council (19 006 727)

Statement Not upheld Assessment and care plan 20-Dec-2019

Summary: The Ombudsmen found no fault by the Council, Trust or CCG with regards to the care and support they provided to a woman with mental health problems. The Ombudsmen did find fault with a risk assessment the Trust completed. However, we are satisfied this did not have a significant impact on the care the Trust provided.

Darlington Borough Council (19 007 493)

Statement Upheld Assessment and care plan 20-Dec-2019

Summary: Mrs B complains about the amount of money the Council asks her husband to pay towards his care. We uphold the complaint, finding the Council has not properly assessed disability related expenses that Mr B might have. This causes uncertainty for Mr and Mrs B. We recommend the Council apologise, write off some charges incurred by Mr B and reassess his financial contribution following advice set out in this statement.

Sefton Metropolitan Borough Council (19 002 633)

Statement Not upheld Assessment and care plan 20-Dec-2019

Summary: Mr Y complains the Council failed to provide him with information about funding for his father’s (Mr X) residential care. He complains the Council failed to carry out a financial reassessment when his health declined significantly in the 12-18 months before his death. The Council was not at fault.

Cambridgeshire County Council (19 002 905)

Statement Closed after initial enquiries Assessment and care plan 20-Dec-2019

Summary: The Ombudsman will not investigate Ms A’s complaint about the actions taken by the Council regarding her son’s, Mr B’s, care and support needs. This is because there is no evidence of fault causing an injustice to either Ms A or Mr B warranting an Ombudsman investigation and any further investigation by the Ombudsman could not add to the Council’s responses or make a different finding of the kind Ms A wants.

Brighton & Hove City Council (19 001 190)

Statement Not upheld Assessment and care plan 19-Dec-2019

Summary: Mr B complains the Council has not properly reviewed and increased his care package. Mr B says the Council has failed to appoint an advocate, comply with agreed methods of contact and make interim payments pending a re-assessment. Mr B says this has caused him significant distress and puts his health at risk. The Ombudsman does not find fault in how the Council completed Mr B’s re-assessment.

London Borough of Haringey (18 006 575)

Statement Upheld Assessment and care plan 17-Dec-2019

Summary: The Ombudsmen do not agree Haringey Clinical Commissioning Group should have commissioned a day care centre to meet Q’s needs during the holiday period. The Ombudsmen do not consider there was fault in the way London Borough of Haringey carried out Mr and Mrs P’s carers assessments. However, it should have completed them when it was aware Q’s care package would significantly change.