Archive has 416 results
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North Lincolnshire Council (19 004 516)
Statement Upheld Assessment and care plan 08-Jan-2020
Summary: Miss F complains the Council failed to support her whilst she managed her mother and sister’s care and support. She also complains about their care and support plans and financial assessments. The Council has accepted there was fault which caused injustice to Miss F and has apologised. It has agreed to make a payment to Miss F and make improvements to its processes.
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Statement Upheld Assessment and care plan 08-Jan-2020
Summary: The Council failed to ensure that Ms B had continuity of care when she moved to Cornwall and this was fault. The Council also did not write to Ms B to explain how it decided to reduce Ms B’s care package by 13 hours and gave conflicting information about what she could use the direct payments for. The Council has agreed to apologise to Ms B, repay her for the missed provision, pay her £300, write to Ms B to explain the reduction in the care plan and review the assessment and care plan.
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Plymouth City Council (19 002 914)
Statement Closed after initial enquiries Assessment and care plan 07-Jan-2020
Summary: Ms B complains about the lack of assistance she has received from the Council’s Adult Social Care Service. The Ombudsman will not investigate the complaint because the Council is taking appropriate action to assist Ms B and an investigation by the Ombudsman is unlikely to lead to a different outcome.
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Kent County Council (19 011 607)
Statement Closed after initial enquiries Assessment and care plan 07-Jan-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s consideration of the value of her father Mr Y’s property. There is not enough evidence of Council fault in the actions it has taken so far, or evidence of injustice caused to warrant investigation. The Council has not yet instructed an independent valuer to complete the valuation. Once that has been done, if Mrs X and her representatives disagree with the outcome and the way the valuation has been done, they may complain to the Council then the Ombudsman if they remain dissatisfied.
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Derby City Council (18 018 591)
Statement Closed after initial enquiries Assessment and care plan 06-Jan-2020
Summary: Ms X complained about restrictions placed on her father in his care home, which include restrictions on contact he has with Ms X. We cannot investigate this complaint. This is because it relates to decisions that have been made by the courts and we have no power to interfere in court decisions.
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Wirral Metropolitan Borough Council (19 005 934)
Statement Not upheld Assessment and care plan 06-Jan-2020
Summary: Mr X complained the Council failed to provide him with sufficient information to enable him to make an informed decision about whether to accept a care package. Mr X said that as a result, he was left with a large debt which caused him stress and anxiety. There was no fault in the Council’s actions.
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Manchester City Council (19 012 170)
Statement Closed after initial enquiries Assessment and care plan 06-Jan-2020
Summary: The Ombudsman will not investigate this complaint that the Council did a fraudulent social care assessment and ignored safeguarding referrals. This is because there is insufficient evidence of fault and injustice.
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Southampton City Council (19 012 952)
Statement Upheld Assessment and care plan 06-Jan-2020
Summary: Mr P complains the Council has failed to fulfil the remedy on his previous complaint properly, having done so in a way which financially disadvantages him. The Council accepts its July 2019 decision to backdate his financial contribution for residential care to 31 July 2017 will have prevented him from managing his expenses within his personal expenses allowance. It has offered to pay Mr P a further £20,410. This will remedy the injustice it has caused.
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London Borough of Croydon (18 005 311)
Statement Upheld Assessment and care plan 02-Jan-2020
Summary: The Ombudsmen found fault by the Council and Trust with regards to the care and support they provided to a woman with ongoing health needs following her discharge from hospital. The Council and Trust will apologise to the woman’s daughter and pay a financial remedy in recognition of the impact of these events on her.
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Essex County Council (18 019 974)
Statement Upheld Assessment and care plan 02-Jan-2020
Summary: Mrs X complains that the Council charged Mr X for respite care when she had been told it would pay for it. This caused them stress and anxiety. The Ombudsman finds the Council was at fault and it has agreed to waive 50% of the charges for the respite care.