Archive has 416 results
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Worcestershire County Council (19 012 355)
Statement Closed after initial enquiries Assessment and care plan 16-Jan-2020
Summary: The Ombudsman will not investigate Mr B’s complaint about the Council charging his sister, Ms C for care she should not have paid. This is because the Council has reassessed Mrs C’s finances and repaid all monies owed. There is no unremedied injustice warranting an Ombudsman investigation.
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East Sussex County Council (19 013 137)
Statement Closed after initial enquiries Assessment and care plan 16-Jan-2020
Summary: The Ombudsman will not investigate this complaint that the Council did not tell the complainant she would have to pay for her home care. This is because there is insufficient evidence of fault by the Council.
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Statement Not upheld Assessment and care plan 14-Jan-2020
Summary: The Ombudsmen do not consider NHS Devon CCG’s decision to stop Mr U’s personal health budget for his section 117 aftercare was made with fault. Devon Partnership NHS Trust’s assessment of Mr U’s needs was robust and there was no fault in the way it decided a care agency could support his needs. Also, the Ombudsmen do not consider Devon Partnership NHS Trust were at fault for not providing Mr U with a care coordinator after March 2018.
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Cumbria County Council (19 008 217)
Statement Upheld Assessment and care plan 14-Jan-2020
Summary: Mr and Mrs X complained the Council reduced their relative’s care package without fully reviewing her care and support plan. They say this left her without appropriate support for over five weeks which increased the risk of harm. They also complained the Council did not involve them in decisions about her care. The Council was at fault, but this did not cause Ms Y an injustice. It did not complete a full review of her care and support needs before reducing her care package. The Council has accepted it was at fault and has reinstated the original package. It has also accepted that future reviews should fully review the care and support plan and agreed to involve Mr and Mrs X in future decision-making. These are appropriate actions to improve the service it provides to Ms Y.
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Wirral Metropolitan Borough Council (19 005 041)
Statement Not upheld Assessment and care plan 13-Jan-2020
Summary: Mr X and Mrs D complain about the way the Council reduced his package of care. They say the decision was made without involving his family. The Ombudsman has not found fault in what the Council did.
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Tameside Metropolitan Borough Council (19 009 945)
Statement Not upheld Assessment and care plan 13-Jan-2020
Summary: Mr X complains the Council failed to assess his brother-in-law’s care needs properly, appointed an Advocate for him when this is not necessary, and has failed to confirm that it will extend the lease on his brother’s home. There is no evidence of fault causing injustice significant enough to warrant a remedy.
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Birmingham City Council (16 013 780)
Statement Not upheld Assessment and care plan 13-Jan-2020
Summary: The complainant, Mrs X, says the Council is at fault in its handling of payments for respite care for her son. The Ombudsman has not found any evidence of fault by the Council and he has therefore completed his investigation of this complaint.
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Sunderland City Council (19 003 996)
Statement Not upheld Assessment and care plan 10-Jan-2020
Summary: There is no fault by the Council in the way it assessed Mrs Y prior to her return home from hospital. An assessment of Mrs Y’s capacity at the time concluded she was able to decide about returning home. The Council acted in accordance with the law.
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Plymouth City Council (18 008 907)
Statement Upheld Assessment and care plan 10-Jan-2020
Summary: Ms B complains about the care provided to her father, Mr B, when he returned home from hospital and about the consideration of him for extra care housing. There was fault in the Council’s handling of care provision for Mr B, in its consideration of his suitability for extra care housing, the handling of a respite placement and in its complaint handling. In recognition of the injustice caused to Ms B and the family the Council should make a payment to her.
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Essex County Council (19 007 123)
Statement Upheld Assessment and care plan 09-Jan-2020
Summary: The Council has admitted there was fault in the way it calculated Mrs C’s care home fees and the information it gave. The Council has agreed to exercise discretion and says it will not include Mrs C’s home in its calculation of her capital which greatly reduces the outstanding debt. As this outcome is more than the Ombudsman could achieve, the Ombudsman has closed the investigation.