Peterborough City Council (19 006 160)

Statement Not upheld Assessment and care plan 27-Jan-2020

Summary: Mr C has complained that the hours of support he receives per week, has not been enough to meet his needs. The Ombudsman has not upheld Mr C’s complaint.

Staffordshire County Council (19 006 176)

Statement Not upheld Assessment and care plan 27-Jan-2020

Summary: Mrs X complains on behalf of her daughter. She says that the Council has failed to take all her Disability Related Expenditure into account, as part of her financial assessment. The Ombudsman has found no fault by the Council.

North Tyneside Metropolitan Borough Council (19 008 526)

Statement Closed after initial enquiries Assessment and care plan 27-Jan-2020

Summary: We will not investigate Mrs X’s complaint that her cousin, Mrs Y, is not eligible for NHS continuing Healthcare funding because the Council is not responsible for this decision. We will not investigate Mrs X’s complaint that her cousin has been overcharged for her residential care because it is unlikely that we would find Mrs Y has been caused an injustice.

Norfolk County Council (19 002 258)

Report Upheld Assessment and care plan 24-Jan-2020

Summary: Ms X complained the Council failed to meet the late Mr Y’s assessed eligible care needs or her needs as Mr Y’s carer.

Plymouth City Council (19 006 761)

Statement Upheld Assessment and care plan 21-Jan-2020

Summary: The Ombudsmen consider Livewell Southwest missed the opportunity to support Mrs K when her art therapy stopped because of staff sickness. This caused Mr and Mrs K distress which Livewell Southwest should put right. Also, Plymouth City Council should have properly considered Mrs K’s respite request in May 2018. That caused Mrs K uncertainty. The Ombudsmen do not consider Livewell Southwest were at fault in the way it managed Mrs K’s section 117 aftercare with a psychiatrist rather than a care coordinator.

Nottinghamshire County Council (19 003 401)

Statement Not upheld Assessment and care plan 20-Jan-2020

Summary: Mr X complained about the way the Council completed his and his wife’s financial assessments. Mr X said this meant they paid too much towards the costs of their care. The Council was not at fault in the way it calculated Mr and Mrs X’s financial contributions to their care costs.

West Berkshire Council (19 005 638)

Statement Upheld Assessment and care plan 20-Jan-2020

Summary: The complaint is about how a council decided Mr B’s personal budget for care. We do not uphold most of Ms A’s complaint. However, there was a failure to issue care and support plans which was not in line with sections 24 and 25 of the Care Act 2014. This caused avoidable uncertainty about the agreed funding and services for Mr B. To remedy the injustice, the Council will apologise to Ms A and Mr B within one month.

London Borough of Haringey (19 003 309)

Statement Upheld Assessment and care plan 17-Jan-2020

Summary: Mrs X complains about the Council’s involvement in finding her adult son a community placement to enable his discharge from hospital, where he had to live for around three months without the deprivation of liberty safeguards being properly applied. The Ombudsman found fault in how the Council communicated with Mrs X and her son its search for his community placement. It was also fault for it not to authorise his deprivation of liberty safeguards much sooner. The identified fault caused a significant injustice to Y and Mrs X, and the Council accepted the Ombudsman’s recommended remedy.

Nottinghamshire County Council (18 011 349)

Statement Upheld Assessment and care plan 17-Jan-2020

Summary: Mr D complains about the Council’s review of his care and support plan. And about the amount it is asking him to pay. The Ombudsman has found some fault with how the Council sought to seek agreement with Mr D about the review. And in how it has sought to get information about Mr D’s disability related expenditure.

Plymouth City Council (19 008 253)

Statement Upheld Assessment and care plan 16-Jan-2020

Summary: The Ombudsmen found fault by the Council and Livewell Southwest with regards to their communication with the complainant about care charges. However, the Ombudsmen are satisfied this did not result in a significant injustice for the complainant.