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Public transport archive 2018-2019


Archive has 27 results

  • Transport for London (18 005 619)

    Statement Upheld Public transport 18-Mar-2019

    Summary: Miss B complains that TfL has not taken adequate action to respond to her complaints about overcrowding and non-stopping

  • London Travelwatch (18 008 373)

    Statement Upheld Public transport 11-Mar-2019

    Summary: Mr B considers that London TravelWatch was wrong to dismiss his complaint about Transport for London's response to his complaint about him being refused access to a riverboat service. The Ombudsman considers that Transport for London did not provide an adequate response to Mr B, and that London TravelWatch was therefore at fault in not asking it to provide an appropriate response. London TravelWatch has agreed to review its approach to complaint-handling in conjunction with Transport for London, which has also agreed to provide an adequate response to Mr B's complaint. This represents a suitable remedy for the injustice caused to Mr B.

  • Transport for London (18 017 075)

    Statement Upheld Public transport 11-Mar-2019

    Summary: Mr B considers that Transport for London did not respond properly to his complaint about him being refused access to a riverboat service. Transport for London has agreed to provide response to Mr B on the basis recommended by the Ombudsman, so that he can understand whether his complaint was upheld and the reasons for this. The Ombudsman considers this a suitable remedy for the injustice caused to Mr B.

  • Transport for London (18 016 238)

    Statement Closed after initial enquiries Public transport 04-Mar-2019

    Summary: The Ombudsman will not investigate Miss X's complaint about a personal injury while travelling on a Transport for London bus. This is because it is reasonable for Miss X to use the legal remedy available to her.

  • Surrey County Council (18 015 907)

    Statement Closed after initial enquiries Public transport 01-Mar-2019

    Summary: The Ombudsman will not investigate this complaint about the way the Council handled the complainant's bus pass application. This is because there is insufficient evidence of injustice.

  • Surrey County Council (18 001 058)

    Statement Not upheld Public transport 05-Feb-2019

    Summary: Miss C complained that the Council wrongly refused her application for a concessionary bus pass. The Ombudsman found no fault in the way the Council reached its decision.

  • London Borough of Enfield (18 005 425)

    Statement Upheld Public transport 30-Jan-2019

    Summary: The Ombudsman will not investigate Mr B's complaint about its handling of his applications for a Disabled Persons' Freedom Pass for concessionary travel. The Council agreed to reimburse travel costs Mr B should not have had to pay and improve its procedures. We are satisfied with the action the Council has agreed to take, so there is no need for an investigation.

  • Reading Borough Council (18 011 927)

    Statement Not upheld Public transport 23-Jan-2019

    Summary: Mr A and Mrs A complain that the Council should not operate a bus service along their road because it is dangerous. The Ombudsman does not find there is fault by the Council.

  • Transport for London (18 013 654)

    Statement Closed after initial enquiries Public transport 16-Jan-2019

    Summary: The Ombudsman will not investigate Mrs X's complaint about a penalty charge notice. This is because she has exercised her right of appeal to the appropriate body.

  • Transport for London (18 013 298)

    Statement Closed after initial enquiries Public transport 15-Jan-2019

    Summary: The Ombudsman will not investigate Mrs X's complaint about injuries she suffered while travelling on a Transport for London Bus. This is because Mrs X's complaint is late and it is reasonable for her to use the legal remedy available.