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Highway repair and maintenance archive 2018-2019


Archive has 276 results

  • Suffolk County Council (18 010 892)

    Statement Closed after initial enquiries Highway repair and maintenance 29-Mar-2019

    Summary: Mr X complained about the Council's failure to properly investigate his complaints and queries about public highways. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault on the Council's part which has caused significant injustice to Mr X.

  • Central Bedfordshire Council (18 012 266)

    Statement Upheld Highway repair and maintenance 25-Mar-2019

    Summary: Mr B complained that the Council failed to take prompt and appropriate action to attend to a blocked drain outside his property. There was fault in the way the Council dealt with the issue. The Council has agreed to offer a financial remedy to Mr B.

  • Bury Metropolitan Borough Council (18 017 691)

    Statement Closed after initial enquiries Highway repair and maintenance 22-Mar-2019

    Summary: The Ombudsman will not investigate Mr X's complaint about damage to his car from a pothole. This is because it is reasonable for him to seek compensation through the courts.

  • North Norfolk District Council (18 017 585)

    Statement Closed after initial enquiries Highway repair and maintenance 21-Mar-2019

    Summary: Ms X complains the Council has not responded to her complaint about her claim for compensation for injuries she sustained after tripping on a broken pavement. The Ombudsman will not investigate as he can achieve no meaningful outcome for Ms X. Ms X needs to direct her complaint to another Council.

  • Kirklees Metropolitan Borough Council (18 017 451)

    Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2019

    Summary: The Ombudsman will not investigate Miss X's complaint about pothole damage to her car. It is reasonable to expect Miss X to resort to court action for the compensation she seeks and so the complaint is outside the Ombudsman's legal remit.

  • Staffordshire County Council (18 016 843)

    Statement Closed after initial enquiries Highway repair and maintenance 19-Mar-2019

    Summary: The Ombudsman will not investigate Mr X's complaint that the Council did not give him sufficient notice of road works outside his business premises. If Mr X believes the Council acted wrongly and is responsible for his loss of trade it would be reasonable for him to take the matter to court.

  • Essex County Council (18 016 876)

    Statement Closed after initial enquiries Highway repair and maintenance 19-Mar-2019

    Summary: The Ombudsman will not investigate Mr and Mrs X's complaint about the Council's failure to repair the pavement outside their home. This is because it is reasonable for Mr and Mrs X to use the legal remedy available to them.

  • Surrey County Council (18 009 748)

    Statement Closed after initial enquiries Highway repair and maintenance 18-Mar-2019

    Summary: Mr X complains the Council has not properly investigated whether defects in the road are affecting his property. The Ombudsman has discontinued our investigation. This is because Mr X could take the matter to Court; it is unlikely we would find fault and; we cannot achieve the outcome Mr X wants.

  • Lancashire County Council (18 016 307)

    Statement Closed after initial enquiries Highway repair and maintenance 14-Mar-2019

    Summary: The Ombudsman will not investigate Miss A's complaint about damage to a car when she drove over a pothole. This is because this is a complaint about negligence which is a matter for the courts to consider and decide.

  • Northamptonshire County Council (18 016 433)

    Statement Closed after initial enquiries Highway repair and maintenance 13-Mar-2019

    Summary: The Ombudsman will not investigate whether damage to a car which hit a pothole in the road was caused by the Council's negligence. This is a matter for the courts to decide.