Archive has 83 results
Statement Not upheld Leisure and culture 27-Mar-2019
Summary: The Ombudsman found no fault on Mrs S's complaint about the Council failing to consult and notify her about operators wanting to use a park for events like funfairs. It is under no legal obligation to do so. Nor was there fault on her complaint about it failing to act on her reports of noise nuisance from such events. The records show a Council officer visited her and spoke to the operator who reduced noise levels.
Statement Closed after initial enquiries Leisure and culture 27-Mar-2019
Summary: The Ombudsman will not investigate Mr X's complaint about an annual swimming pass. This is because there is not enough evidence of fault. It is also unlikely we could add anything to the Council's response or that an investigation would lead to a different outcome.
Statement Upheld Leisure and culture 22-Mar-2019
Summary: Mrs X complained a Leisure Provider, acting on behalf of the Council, failed to properly investigate her complaint about an alleged assault by a staff member in its leisure centre. There was fault and the Council will pay £150 to Mrs X for the distress caused and time and trouble spent on pursuing the complaint. The Council will also make service improvements to the Leisure Provider's complaints procedure.
Statement Closed after initial enquiries Leisure and culture 20-Mar-2019
Summary: The Ombudsman will not investigate Ms X's complaint about an incident at a tennis centre. This is because there is not enough evidence that Ms X has been caused significant personal injustice. But even if that were not the case, the Ombudsman cannot establish liability in personal injury claims. These are matters for the courts. Investigation of Ms X's complaint about cancelled bookings is also not appropriate. This is because the personal injustice is not significant enough, and it is unlikely we could add anything to the Council's response.
Statement Closed after initial enquiries Leisure and culture 15-Mar-2019
Summary: The Ombudsman will not investigate this complaint about inadequate facilities provided by the Council at a concert. This is because the personal injustice arising from the alleged fault is not so significant as to justify our continued involvement.
Statement Upheld Leisure and culture 12-Mar-2019
Summary: Mr & Mrs X could not make full use of a beach hut they rented from the Council due to a delay in completing repairs. The Council has accepted it was at fault and this caused injustice. It accepted my recommendations for a suitable financial remedy.
Statement Not upheld Leisure and culture 11-Mar-2019
Summary: Mr S complained that he was unable to access his email account on computers at the Council's libraries. However, we have found no fault with the Council's actions.
Statement Closed after initial enquiries Leisure and culture 07-Mar-2019
Summary: The Ombudsman cannot investigate Mrs X's complaint about a pantomime performance. The complaint concerns entertainment provided under a contractual arrangement between Mrs X and the Council, which is not subject to investigation under the Local Government Act 1974.
Statement Not upheld Leisure and culture 05-Mar-2019
Summary: Mr C complains about the way the Council investigated an incident at one of its libraries and not being reissued his library card following a previous ban. The Ombudsman has found no evidence of fault by the Council.
Statement Closed after initial enquiries Leisure and culture 05-Mar-2019
Summary: The Ombudsman will not investigate Mr X's complaint about the Council's pricing for gym membership as Mr X is not caused significant injustice from his complaint.