Adur District Council (18 003 858)

Statement Not upheld Private housing 14-Mar-2019

Summary: Mr B complains the Council didn't deal with his application for housing properly. The Council was not at fault when it considered Mr B's medical conditions and the impact of his housing on his health. The Council have since given Mr B the highest medical priority as he provided further medical information and Mr B has now obtained a property.

Cheshire West & Chester Council (18 000 595)

Statement Closed after initial enquiries Private housing 05-Mar-2019

Summary: We will not investigate Mr X's complaint that Council officers are victimising him. This is because we are unlikely to find fault, or achieve the outcome he wants. And part of his complaint is late.

Kirklees Metropolitan Borough Council (18 015 960)

Statement Closed after initial enquiries Private housing 01-Mar-2019

Summary: Mrs X complained about the Council's failure to replace her outbuilding roof as it said it would. The Ombudsman cannot investigate this complaint. This is because it concerns a civil matter between a private owner and a social housing landlord. The Ombudsman has no jurisdiction to investigate the actions of social housing landlords.

Coventry City Council (18 014 388)

Statement Closed after initial enquiries Private housing 28-Feb-2019

Summary: We will not investigate this complaint about the conduct of a Housing Enforcement Officer who inspected a house in multiple occupation owned by Mr Q's organisation. Mr Q had the right of appeal to a Tribunal over the Improvement Notice he received.

London Borough of Camden (18 011 288)

Statement Not upheld Private housing 26-Feb-2019

Summary: The Ombudsman found no corroborating evidence to make a finding of fault on Mr B's complaint about the Council misleading him about refunding the £600 fee he paid when it issued an improvement notice for various works needed to a property he owns. The only evidence is the word of Mr B and that of the officer. It was not fault for the officer to issue the notice. This is because of the severity of the hazards found, Mr B's attempts to negotiate about heaters, and the tenant family's vulnerability.

Suffolk County Council (18 003 899)

Statement Upheld Private housing 25-Feb-2019

Summary: Mr A's complains about how the Council handled his application to the warm homes scheme. The Ombudsman has found fault in how the Council dealt with the application. However, we consider the Council has already taken sufficient steps to put things right.

Broadland District Council (18 010 579)

Statement Not upheld Private housing 15-Feb-2019

Summary: Mr B complained the Council unreasonably pursued him about disrepair issues at a property he rents out, exaggerated the issues, failed to give him an opportunity to put his side and failed to consider his representations. There is no fault in how the Council dealt with this case.

Waveney District Council (18 014 637)

Statement Closed after initial enquiries Private housing 08-Feb-2019

Summary: Mr X complained about the Council's failure to accept responsibility for defective workmanship in insulation works which were part of an energy efficiency scheme. The Ombudsman should not exercise his discretion to investigate this complaint. This is because the complaint was made outside the normal 12-month period for accepting complaints and it concerns legal liability for negligence

Waveney District Council (18 014 674)

Statement Closed after initial enquiries Private housing 08-Feb-2019

Summary: Mr X complained about the Council's failure to accept responsibility for defective workmanship in insulation works which were part of an energy efficiency scheme. The Ombudsman should not exercise his discretion to investigate this complaint. This is because the complaint was made outside the normal 12-month period for accepting complaints and it concerns legal liability for negligence.

London Borough of Barking & Dagenham (18 014 026)

Statement Closed after initial enquiries Private housing 31-Jan-2019

Summary: Mr X complained about the Council serving an improvement notice on a property which he says was managed by another party. The Ombudsman should not investigate this complaint. This is because it was reasonable for Mr X to appeal the notice to the Residential Property Tribunal.