Other archive 2018-2019


Archive has 65 results

  • Thurrock Council (18 009 509)

    Statement Upheld Other 29-Mar-2019

    Summary: The Council repeatedly sent correspondence to Mr X about a property he owned when he had notified it to send correspondence to the managing agents he had instructed to look after the property. The Council also incorrectly disclosed his name and address to his tenant. The Council was at fault and it has agreed to apologise to Mr X and pay him £100 to reflect his time and trouble and for the frustration caused.

  • Wiltshire Council (18 015 687)

    Statement Closed after initial enquiries Other 18-Mar-2019

    Summary: The Ombudsman will not investigate Mr B's complaint about the Council's decision that councillors and tenants could not decide who represented them on the board of a housing association. The complaint is late and there are no good reasons for the Ombudsman to exercise his discretion and now investigate.

  • Sheffield City Council (18 017 642)

    Statement Closed after initial enquiries Other 17-Mar-2019

    Summary: Ms X complains Council staff damaged her house when carrying out repairs to the Council property next door. The Ombudsman cannot investigate as he has no legal remit to investigate the actions of the Council as a social housing provider.

  • North Lincolnshire Council (18 004 874)

    Statement Not upheld Other 07-Mar-2019

    Summary: In 2010 the Council introduced a tenant to a landlord and provided a loan to the tenant for a deposit. In 2015 the tenant stopped paying rent. The landlord took legal action to evict the tenant. The Council is not at fault for the tenant's failure to pay rent, her damage to the property and the legal costs of evicting her.

  • Leeds City Council (18 015 723)

    Statement Closed after initial enquiries Other 06-Mar-2019

    Summary: The Ombudsman cannot investigate Mrs X's complaint about the Council's failure to deal with the actions of a leaseholder in her building. This is because the issue concerns its management of housing let on a long lease and this is a matter for the Housing Ombudsman.

  • Wycombe District Council (18 015 050)

    Statement Closed after initial enquiries Other 20-Feb-2019

    Summary: The Ombudsman will not investigate this complaint about an alleged threat by the complainant in a telephone call to the Council. There would be no worthwhile outcome as the Ombudsman could not prove what the complainant said in the call. If the complainant believes the Council has breached data protection legislation he should complain to the Information Commissioner.

  • Hinckley & Bosworth Borough Council (18 014 778)

    Statement Closed after initial enquiries Other 13-Feb-2019

    Summary: Miss X complained about the Council's failure to maintain her property when she leased it to its housing service for temporary accommodation. The Ombudsman should not investigate this complaint. This is because it was reasonable for her to take any breaches of the lease agreement or claims for negligence to the courts.

  • London Borough of Hounslow (18 013 971)

    Statement Closed after initial enquiries Other 06-Feb-2019

    Summary: The Ombudsman will not investigate this complaint about the property number the Council gave to a new property close to the complainant's home. This is because there is insufficient evidence of fault by the Council.

  • Chorley Borough Council (18 002 990)

    Statement Not upheld Other 05-Feb-2019

    Summary: There is no fault in the Council's actions when Miss X applied to purchase a property through its Low Cost Housing Scheme. The Council is not responsible for providing financial advice or recommending a lender who may lend against properties under the scheme. The decision to grant a mortgage on a property lies with the lender and not the Council.

  • Brighton & Hove City Council (18 014 373)

    Statement Closed after initial enquiries Other 04-Feb-2019

    Summary: Miss X complained about the Council's failure to compensate her properly for damage to her property when she leased it to its housing service for temporary accommodation. The Ombudsman should not investigate this complaint. This is because it was reasonable for her to take any breaches of the lease agreement or claims for negligence to the courts.