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Refuse and recycling archive 2018-2019


Archive has 290 results

  • Birmingham City Council (18 017 613)

    Statement Closed after initial enquiries Refuse and recycling 29-Mar-2019

    Summary: The Ombudsman will not investigate Ms X's complaint about missed bin collections. This is because the Ombudsman cannot investigate issues linked to industrial action.

  • Birmingham City Council (18 011 774)

    Statement Upheld Refuse and recycling 28-Mar-2019

    Summary: The Council is at fault as it delayed in collecting Mrs X's garden waste and recycling. The Council has agreed to remedy the injustice to Mrs X by apologising to her and refunding her subscription for the garden waste service for 2018.

  • Trafford Council (18 011 900)

    Statement Upheld Refuse and recycling 28-Mar-2019

    Summary: Mrs X complained the refuse collectors were not putting her bins back when they were emptied. The Council was at fault. It has already apologised and monitored the waste collections. It will remind the waste collection team of the need to sustain their improved performance. The action the Council has already taken and intends to take is an appropriate remedy for the injustice caused.

  • Rossendale Borough Council (18 002 365)

    Statement Upheld Refuse and recycling 25-Mar-2019

    Summary: Mr X complained about problems with his assisted bin collection and that the Council's policy on garden waste collection has not properly considered his circumstances. He also complained the Council will not deal with his complaints by phone. There was no fault in how the Council considered Mr X's reports of missed collections, or in its adoption of a garden waste collection policy. However the Council's complaint procedure does not refer to being able to make complaints by phone. This is not in line with our guidance on good practice. The Council has agreed to amend its policy and apologise to Mr X.

  • Hertsmere Borough Council (18 011 788)

    Statement Upheld Refuse and recycling 25-Mar-2019

    Summary: Mrs X complains the Council has failed to collect refuse from a new housing development. The Council proposed an alternative refuse collection site and satisfied itself, based on the circumstances of the development this alternative was suitable. There was therefore no fault in how it made this decision. The Council failed to respond to Mrs X's complaint about this and has agreed to apologise to her and update her on its ongoing work to consider collection arrangements.

  • Essex County Council (18 016 797)

    Statement Closed after initial enquiries Refuse and recycling 25-Mar-2019

    Summary: Mr X complains the Council failed to act after he was subjected to verbal abuse and threats of physical assault when he visited the Council's recycling centre. The Ombudsman will not investigate his complaint because we do not consider further investigation will lead to a different outcome.

  • West Lancashire Borough Council (18 017 307)

    Statement Closed after initial enquiries Refuse and recycling 25-Mar-2019

    Summary: The Ombudsman will not investigate this complaint about changes to the recycling scheme and a charge for new bins. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

  • London Borough of Barking & Dagenham (18 008 572)

    Statement Closed after initial enquiries Refuse and recycling 21-Mar-2019

    Summary: Mr B complains about the Council's waste collection service and its response to his complaint about this matter. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

  • London Borough of Bromley (18 013 391)

    Statement Closed after initial enquiries Refuse and recycling 21-Mar-2019

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's waste collection service. This is because Mr X has not suffered a significant personal injustice.

  • North Somerset Council (18 003 904)

    Statement Upheld Refuse and recycling 20-Mar-2019

    Summary: Mr B complains the Council has not provided a reliable bin collection service and stopped him from reporting missed collections. This has caused Mr B considerable frustration. The Ombudsman finds the Council at fault. The Council should monitor Mr B's bin collection and review its procedure for residents to report missed collections.