Archive has 3 results
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Birmingham City Council (18 017 613)
Statement Closed after initial enquiries Refuse and recycling 29-Mar-2019
Summary: The Ombudsman will not investigate Ms X’s complaint about missed bin collections. This is because the Ombudsman cannot investigate issues linked to industrial action.
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Birmingham City Council (18 011 774)
Statement Upheld Refuse and recycling 28-Mar-2019
Summary: The Council is at fault as it delayed in collecting Mrs X’s garden waste and recycling. The Council has agreed to remedy the injustice to Mrs X by apologising to her and refunding her subscription for the garden waste service for 2018.
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Statement Upheld Refuse and recycling 28-Mar-2019
Summary: Mrs X complained the refuse collectors were not putting her bins back when they were emptied. The Council was at fault. It has already apologised and monitored the waste collections. It will remind the waste collection team of the need to sustain their improved performance. The action the Council has already taken and intends to take is an appropriate remedy for the injustice caused.