Refuse and recycling archive 2018-2019


Archive has 3 results

  • Birmingham City Council (18 017 613)

    Statement Closed after initial enquiries Refuse and recycling 29-Mar-2019

    Summary: The Ombudsman will not investigate Ms X’s complaint about missed bin collections. This is because the Ombudsman cannot investigate issues linked to industrial action.

  • Birmingham City Council (18 011 774)

    Statement Upheld Refuse and recycling 28-Mar-2019

    Summary: The Council is at fault as it delayed in collecting Mrs X’s garden waste and recycling. The Council has agreed to remedy the injustice to Mrs X by apologising to her and refunding her subscription for the garden waste service for 2018.

  • Trafford Council (18 011 900)

    Statement Upheld Refuse and recycling 28-Mar-2019

    Summary: Mrs X complained the refuse collectors were not putting her bins back when they were emptied. The Council was at fault. It has already apologised and monitored the waste collections. It will remind the waste collection team of the need to sustain their improved performance. The action the Council has already taken and intends to take is an appropriate remedy for the injustice caused.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings