Archive has 122 results
Statement Closed after initial enquiries Other 28-Mar-2019
Summary: The Ombudsman will not investigate Mr X's complaint. He is unlikely to find fault in the way the Council dealt with his code of conduct complaint about a councillor and the actions of the monitoring officer.
Statement Not upheld Other 28-Mar-2019
Summary: The Council acted without fault and proportionately in responding to concerns about grass cutting and about concerns over health and safety shortcomings of contractor staff.
Statement Closed after initial enquiries Other 27-Mar-2019
Summary: The Ombudsman will not investigate Ms D's complaint about a Fixed Penalty Notice (FPN) she received for dropping a cigarette butt. It is reasonable to expect Ms D to have refused to pay the fine and argue her case in court if she wanted to challenge it. The courts were better placed to decide if the FPN was properly issued.
Statement Not upheld Other 26-Mar-2019
Summary: Mr C complains the Council did not use its powers to keep a listed building safe and properly maintained. Mr C says the condition of the building deteriorated to represent a safety hazard and has a harmful impact on the amenity of the local area. The Ombudsman has found no evidence of fault by the Council.
Statement Closed after initial enquiries Other 25-Mar-2019
Summary: The Ombudsman will not investigate this complaint about two Fixed Penalty Notices for littering. This is because the complainant could have raised a defence in court.
Statement Closed after initial enquiries Other 18-Mar-2019
Summary: The Ombudsman will not investigate this complaint that the Council is liable for flood damage to the complainant's property. This is because it is reasonable to expect the complainant to pursue a remedy via the courts.
Statement Closed after initial enquiries Other 14-Mar-2019
Summary: The Ombudsman will not investigate Mr A's complaint about moss and grime on the pavement near his home. This is because the matter complained about has not caused Mr A a significant personal injustice which would merit an investigation.
Statement Upheld Other 12-Mar-2019
Summary: Mr X complained the Council did not tell him it was going to remove his forklift and trailer from private land and destroy them. The Ombudsman finds there was some fault in the Council's procedures but the fault did not cause Mr X significant injustice. The Council has agreed to review and update its abandoned vehicles policy.
Statement Closed after initial enquiries Other 11-Mar-2019
Summary: Mr X complained about the Council's failure to properly collect litter in streets near his home. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation. Mr X's complaint about the conduct of a contractor was considered by the Council in 2016 and this is outside the normal 12-month period in which we can accept complaints.
Statement Closed after initial enquiries Other 08-Mar-2019
Summary: The Ombudsman will not investigate Mrs A's complaint that there was fault in the way the Council dealt with a litter fixed penalty notice. This is because, now that the Council has rescinded the fixed penalty notice, there is insufficient justification for us to pursue Mrs A's complaint.