Archive has 96 results
Statement Upheld Noise 29-Mar-2019
Summary: Mr X complains the Council failed to consider properly noise complaints from him and his partner and the Council withdrew abatement notices inappropriately. We found the Council reached these decisions properly. Mr X also complained about the way the Council handled the investigation. We found there was fault in the way the Council agreed noise testing with those responsible for the noise. The Council agreed to pay £100 to Mr X to remedy his injustice.
Statement Not upheld Noise 25-Mar-2019
Summary: Mr K complains about the Council not investigating his complaint about noise nuisance. The Ombudsman finds no fault by the Council. It closed its file after Mr K did not provide the information it requested.
Statement Not upheld Noise 21-Mar-2019
Summary: Mr and Mrs X complain that noise from a Council-installed lift in their neighbour's house disturbs their sleep. The Ombudsman does not find fault with the Council.
Statement Closed after initial enquiries Noise 20-Mar-2019
Summary: Mrs X complains the Council caused distress and alarm when it sent a letter about a possible statutory noise nuisance to her address. The Council has apologised for this error. The Ombudsman will not investigate this complaint. This is because further investigation is unlikely to lead to a different outcome. And we cannot achieve the outcome she is seeking.
Statement Upheld Noise 19-Mar-2019
Summary: The complaint concerns alleged nuisance from plant near Mr and Mrs B's home. The Council was at fault for not sharing information with its environmental health section in September 2018. That caused Mr and Mrs B avoidable uncertainty and frustration. The Council agreed our recommendation to put matters right. I do not fault the Council's later actions.
Statement Upheld Noise 15-Mar-2019
Summary: Mr B complains the Council has not acted to stop noise from a nearby industrial estate. He says the noise interferes with his enjoyment of his home and affects his sleep. The Ombudsman finds fault in how the Council investigated a breach of planning conditions. The Council has agreed to apologise to Mr B, make a payment for uncertainty and investigate further.
Statement Closed after initial enquiries Noise 14-Mar-2019
Summary: Mr X complained about the Council carrying out noise monitoring in the flat below. He says this was an invasion of his privacy and Human Rights. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation.
Statement Closed after initial enquiries Noise 11-Mar-2019
Summary: The Ombudsman will not investigate this complaint that the Council has not responded properly to reports of a high-pitched noise in the complainant's home. This is because there is insufficient evidence of fault by the Council.
Statement Not upheld Noise 11-Mar-2019
Summary: Mrs X complains the Council was at fault in the way it dealt with Mrs Y's concerns about noise and Anti-Social Behaviour caused by a Multi-Use Games Area near to her home. The Ombudsman has found no evidence of fault in the way the Council considered these matters.
Statement Upheld Noise 11-Mar-2019
Summary: Ms R complained about the Councils handling of her reports of noise nuisance. There was fault in the way the Council dealt with Ms R's reports, as well as how they responded to her complaints. The Council has agreed to offer a financial remedy to Ms R.