Drainage archive 2018-2019


Archive has 33 results

  • Sefton Metropolitan Borough Council (18 010 298)

    Statement Not upheld Drainage 26-Mar-2019

    Summary: Mr S says the Council was at fault for various failures concerning drainage near his home. The Council was not at fault. It carried out its statutory duties lawfully.

  • Environment Agency (18 014 404)

    Statement Not upheld Drainage 26-Mar-2019

    Summary: Mr S says the Environment Agency was at fault for failures concerning drainage near his home. Some events occurred too long ago for the Ombudsman to consider them. Otherwise, the Agency was not at fault. In some instances, it made professional evidence-based decisions which the Ombudsman cannot fault. In other cases, it had no duty or power to act.

  • London Borough of Croydon (18 019 102)

    Statement Closed after initial enquiries Drainage 22-Mar-2019

    Summary: We will not investigate this complaint about the Council's refusal to compensate Mr X following a burst water pipe which flooded the foundations of his house. This is because he may go to court.

  • Lancashire County Council (18 016 534)

    Statement Closed after initial enquiries Drainage 20-Mar-2019

    Summary: The Ombudsman will not investigate Mr B's complaint about the Council's failure to take responsibility for the flooding to his home and subsequent matters. This is because it was not unreasonable to expect Mr B to go to court and to contact the Information Commissioner. We would not investigate the way the Council has handled Mr B's enquiries and complaint in those circumstances.

  • Swale and Ure Drainage Board (18 016 411)

    Statement Closed after initial enquiries Drainage 19-Mar-2019

    Summary: The Ombudsman will not investigate Ms X's complaint about the Drainage Board not fully restoring her land damaged by its works or paying her invoice for doing the work. Ms X may use her legal remedies if she cannot reach agreement with the Board.

  • Tameside Metropolitan Borough Council (17 014 772)

    Statement Upheld Drainage 04-Mar-2019

    Summary: Miss X complained the Council failed to adequately respond to her concerns about ongoing flood protection after a culvert collapsed and flooded her garden in 2017. The Council was at fault. It failed to respond to all of Miss X's concerns which caused her frustration and uncertainty. It was also at fault for the delay and handling of Miss X's complaint which caused her further frustration and uncertainty. The Council agreed to pay Miss X £150 in recognition of these faults.

  • Somerset County Council (18 008 577)

    Statement Upheld Drainage 04-Mar-2019

    Summary: Mrs X complains the Council did not take appropriate action when she reported flooding to her property and a risk of flooding to the public highway that she said was caused by her neighbour filling in a ditch. The Council was at fault for delays in investigating the matter and in referring it to its flood risk management team for consideration. It will apologise for this. It is not at fault for the way it considered whether to start enforcement action.

  • Derbyshire Dales District Council (18 016 369)

    Statement Closed after initial enquiries Drainage 28-Feb-2019

    Summary: The Ombudsman will not investigate Mr B's complaint that the Council served an enforcement notice on him when the problem originated from the property next door. This is because it is not unreasonable to expect Mr B to seek a remedy by going to court.

  • Essex County Council (18 004 311)

    Statement Upheld Drainage 18-Feb-2019

    Summary: Mr B complains the Council has not properly investigated or produced a plan to address flooding to his road. He says the flooding happens often and becomes contaminated with sewage. The Council is at fault for not considering whether to undertake further investigations, surveys or works. It is also at fault for failing to consider a plan proposed by another local authority.

  • Herefordshire Council (18 014 954)

    Statement Closed after initial enquiries Drainage 18-Feb-2019

    Summary: Mr B complains about the Council's unreasonable delay in carrying out road drainage works to prevent damage to his drive and about the way it handled his complaint. The Ombudsman will not investigate the complaint because there is insufficient evidence of fault by the Council and an investigation is unlikely to lead to a different outcome.

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