Cemeteries and crematoria archive 2018-2019


Archive has 21 results

  • Medway Council (18 016 370)

    Statement Closed after initial enquiries Cemeteries and crematoria 28-Mar-2019

    Summary: Ms B complains about the service and information provided by the Council in connection with her parents' memorial plaque. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

  • Fylde Borough Council (18 014 498)

    Statement Closed after initial enquiries Cemeteries and crematoria 01-Mar-2019

    Summary: The Ombudsman will not investigate Mrs B's complaint that she found metal objects in the urn with her late husband's ashes. Further consideration of the complaint could not achieve any more for Mrs B or provide the explanation she seeks.

  • Worthing Borough Council (18 014 922)

    Statement Closed after initial enquiries Cemeteries and crematoria 19-Feb-2019

    Summary: The Ombudsman will not investigate this complaint that the Council disturbed the complainant's parents' resting place. This is because there is insufficient evidence of fault by the Council.

  • Walsall Metropolitan Borough Council (18 008 922)

    Statement Upheld Cemeteries and crematoria 08-Feb-2019

    Summary: The Ombudsman found fault on Mr G's complaint about the Council failing to tell him before 2017 that a transfer form he and his siblings signed in 1998 for his father's grave rights to pass to him was invalid. The form he signed failed to give proper information about who had to sign it. It was not at fault for accepting the statutory declaration his mother signed transferring the rights to his sister. The agreed action, an apology and £300 for his distress, remedies the injustice caused.

  • Stockport Metropolitan Borough Council (18 009 843)

    Statement Closed after initial enquiries Cemeteries and crematoria 08-Feb-2019

    Summary: The Ombudsman will not investigate Ms A's complaint the Council has asked her to remove a memorial garden at her mother's grave. Further consideration of the complaint is unlikely to find fault by the Council.

  • Stockport Metropolitan Borough Council (18 013 784)

    Statement Closed after initial enquiries Cemeteries and crematoria 05-Feb-2019

    Summary: The Ombudsman will not investigate Mr B's complaint the Council has asked him to remove memorial items from his son's grave. Further consideration of the complaint is unlikely to find fault by the Council.

  • Watford Borough Council (18 014 097)

    Statement Closed after initial enquiries Cemeteries and crematoria 28-Jan-2019

    Summary: The Ombudsman will not investigate this complaint about interment fees for someone who did not live in the Council area. This is because there is insufficient evidence of fault by the Council.

  • Harrogate Borough Council (17 017 591)

    Statement Upheld Cemeteries and crematoria 29-Nov-2018

    Summary: Mr and Mrs X complain about the Council's handling of their complaint about administrative errors regarding their child, Y's grave. The Council is at fault. Its errors in a burial register left Mr and Mrs X uncertain about which grave Y was buried in. The Council's handling of their complaint meant it took too long to take appropriate action to resolve uncertainty about the location of Y's grave. This caused Mr and Mrs X further avoidable uncertainty and distress. The Council agreed to pay Mr and Mrs X £400 in recognition of the uncertainty and distress caused.

  • Solihull Metropolitan Borough Council (18 010 420)

    Statement Closed after initial enquiries Cemeteries and crematoria 25-Nov-2018

    Summary: The Ombudsman will not investigate Mrs A's complaint that the Council's charge for her mother's burial was unreasonably high. It is unlikely we would find fault on the Council's part.

  • London Borough of Hillingdon (18 007 325)

    Statement Not upheld Cemeteries and crematoria 21-Nov-2018

    Summary: Mr X complained the Council failed to maintain the memorial garden to a satisfactory standard and that a gardener did not move away when the family visited a memorial. The Council has taken action to address the weeds and advised Mr X of how to request solitude when visiting a memorial. There is insufficient outstanding injustice to Mr X to warrant further investigation of the complaint and it is unlikely further investigation would lead to a different outcome.

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