School transport archive 2018-2019

Archive has 172 results

  • Derbyshire County Council (18 012 867)

    Statement Upheld School transport 29-Mar-2019

    Summary: Mr B complains that the Council has not dealt with his school transport appeal properly. The Council did not follow its policy or the Statutory Guidance and did not give a detailed written explanation of the considerations made by the appeals panel. This has left Mr B with uncertainty that his appeal was properly considered. The Council should reconsider the stage 2 appeal, provide a detailed written explanation and review its school transport policy.

  • Cornwall Council (18 014 581)

    Statement Not upheld School transport 29-Mar-2019

    Summary: Mrs T complained the Council had failed to provide home to school transport for her child, V, which she thought was unfair. There is no evidence of fault.

  • Wiltshire Council (18 014 048)

    Statement Upheld School transport 28-Mar-2019

    Summary: Miss V complained the Council failed to ensure her child, W, was safe on home to school transport. There is evidence of fault and the Council has been asked to apologise and to amend its procedures.

  • East Sussex County Council (18 007 733)

    Statement Upheld School transport 27-Mar-2019

    Summary: Mrs C complains the Council will not provide home to school transport for her daughters. Mrs C says she lives in a rural area with no public transport. The Ombudsman finds fault in the appeal for Mrs Y's daughters. The Council has agreed to hold a fresh appeal for her younger daughter and review its appeal procedure.

  • City Of Bradford Metropolitan District Council (18 016 842)

    Statement Closed after initial enquiries School transport 27-Mar-2019

    Summary: The Ombudsman will not investigate Mrs A's complaint that the Council is at fault in refusing her application and appeal for free school transport for her daughter. It is unlikely we would find fault on the Council's part.

  • Reading Borough Council (18 012 290)

    Statement Upheld School transport 26-Mar-2019

    Summary: We uphold Mrs X's complaint about changes the Council made to her daughter's transport to school. We also found fault in the way the Council handled Mrs X's appeal. As a result, Mrs X has had to take her daughter to school and was unsure about how the Council was dealing with her appeal. The Council agreed to make alternative travel arrangements for Mrs X's daughter, make a payment to Mrs X and her daughter to remedy the injustice caused, and review its appeals process.

  • London Borough of Bexley (18 010 415)

    Statement Upheld School transport 26-Mar-2019

    Summary: There was fault by the Council and an appeal panel in the way it considered an application for free home to school transport for a child who lives within statutory walking distance but who uses a wheelchair. The Council has now accepted the child is eligible for transport support. Recommendations are made for an apology and financial redress to remedy the inconvenience and distress caused to the family for the period they have been without transport support, as well as recommendations for improvements to the service.

  • Shropshire Council (18 010 040)

    Statement Not upheld School transport 15-Mar-2019

    Summary: Mrs X complains the Council has wrongly refused her request for free school transport for her daughters. There is no evidence of fault in the way the Council considered Mrs X's request for free school transport for her daughters.

  • Medway Council (17 015 628)

    Report Upheld School transport 13-Mar-2019

    Summary: Mrs B complained to us in 2016 about the Council's decision to refuse her younger daughter, C, home to school transport to the secondary school that she attends (reference: 16 008 920 ). We found that the Council's policy did not comply with the Home to school travel and transport guidance, and it should have offered C home to school transport. The Council agreed to provide home to school transport for C to her present school from the date of our decision; reimburse Mrs B for the actual home to school transport costs she incurred for C from September 2016 (up to a maximum of £700); and maintain its current Home to School Transport Policy for the present but review it within three months in light of our guidance. Mrs B complains that the Council has failed to carry out the agreed actions.

  • London Borough of Bexley (18 012 904)

    Statement Upheld School transport 12-Mar-2019

    Summary: the Council's travel assistance policy for post-16 students, and its decision on Mrs M's application, are flawed. The Council has agreed to revise its policy and re-make its decision.

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