Archive has 25 results
Statement Upheld Alternative provision 22-Mar-2019
Summary: Ms X complains the Council failed to provide her son, Y with an education for three years, and delayed in dealing with her complaint. The Council's failure to keep proper records; to identify that Y was out of education in 2012; and to provide him with alternative provision amounts to fault. There was also fault in the way the Council dealt with Ms X's complaint. These faults have caused Y and Ms X an injustice.
Statement Upheld Alternative provision 05-Mar-2019
Summary: Mrs X complains the Council did not follow the statutory procedure when it arranged the annual review of her son's Education, Health and Care Plan. Additionally, she complains it failed to provide him a suitable education in accordance with Section 19 of the Education Act 1996, and did not follow its own policy when it dealt with her complaint about these matters. The Ombudsman has found the Council was at fault for not completing the annual review process within the 12-month time limit. We have also found it was at fault for taking too long to arrange alternative educational provision and for not ensuring the full provision detailed in her son's plan was given. This resulted in Mrs X incurring costs arranging alternative tuition and her son not receiving the full provision he was entitled to. Therefore, to remedy this injustice the Council has agreed to make a payment to them and apologise for its faults. It has also briefed its staff so they can learn from this complaint and ensure the faults identified do not reoccur.
Statement Not upheld Alternative provision 30-Jan-2019
Summary: Ms X complained that the Council failed to provide suitable education for her daughter when she was permanently excluded from school. The Ombudsman has not found that the Council was at fault as it made offers of education through its alternative provision service which Ms X and her daughter did not take up.
Statement Upheld Alternative provision 14-Jan-2019
Summary: Miss Y complains that the Council failed in its duty to provide suitable education for her son, X, after she moved into its area. The Ombudsman finds the Council is responsible for some delay in finding a placement for X, and it will remedy the injustice this caused with a payment of £375.
Statement Closed after initial enquiries Alternative provision 09-Jan-2019
Summary: The Ombudsman will not investigate this complaint about an alleged year of missed education. This is because the issue dates from many years ago and the complaint is made late. There are no good reasons to exercise the Ombudsman's discretion to consider the complaint so long after the events.
Statement Upheld Alternative provision 14-Dec-2018
Summary: the Council should have made alternative arrangements for B's education following a referral by his school in December 2017. The Council has agreed to make a payment for the education B missed.
Statement Closed after initial enquiries Alternative provision 11-Dec-2018
Summary: The Ombudsman will not investigate Mr X's complaint that the Council should not have issued a none school attendance penalty notice. It is reasonable to expect Mr X to raise his argument in his defence should the Council decide to prosecute him.
Statement Upheld Alternative provision 05-Dec-2018
Summary: The complainant alleges that the Council failed to provide appropriate alternative education for her son who was unable to attend school for medical reasons. The Ombudsman has found fault in that there was an unreasonable delay by the Council in making a referral to its Health Needs Team. As a result, the complainant's son has missed out on suitable alternative education at a key stage in his school career. The Council has agreed the Ombudsman's recommended actions to resolve the complaint and it will clarify its policy for children unable to attend school for medical reasons.
Report Upheld Alternative provision 23-Oct-2018
Summary: Mrs X complains that the Council failed to provide appropriate support and education for her daughter when she refused to go to school because of high levels of anxiety, but instead took action against her for non-attendance.
Statement Closed after initial enquiries Alternative provision 20-Oct-2018
Summary: The Ombudsman will not investigate Mr A's complaint that the Council has failed to offer his son an appropriate school place. It is unlikely we would find fault on the Council's part.