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Other archive 2018-2019


Archive has 267 results

  • Surrey County Council (18 019 367)

    Statement Closed after initial enquiries Other 29-Mar-2019

    Summary: The Ombudsman cannot investigate Mr A's complaint about the content of a report produced by a social worker. We cannot investigate complaints about court reports.

  • Surrey County Council (18 017 432)

    Statement Closed after initial enquiries Other 29-Mar-2019

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's court report. We cannot investigate what happens in court and that is where Mr X can challenge the Council's assessment.

  • Derbyshire County Council (18 011 812)

    Statement Upheld Other 28-Mar-2019

    Summary: Mr C says the Council was at fault for failing to tell him of an incident which posed risk to his children and to involve him in the investigation of that incident. Mr C says the errors cost him money on legal fees. The Council apologised for the errors after an investigation but the court proceedings were not related to the incident.

  • London Borough of Newham (18 017 604)

    Statement Closed after initial enquiries Other 28-Mar-2019

    Summary: The Ombudsman will not investigate Mr X's complaint that the Council gave personal information about him to a hospital and other public bodies which was not accurate. Mr X should complain to the Information Commissioner. He can then return to the Ombudsman.

  • West Berkshire Council (18 011 719)

    Statement Closed after initial enquiries Other 25-Mar-2019

    Summary: The Ombudsman cannot investigate this complaint about the Council's failure to release the complainant's child from foster care. This is because the court has decided that the child should remain in care.

  • London Borough of Wandsworth (18 010 245)

    Statement Not upheld Other 21-Mar-2019

    Summary: Mx B complains the Council should not have placed their child on a child protection plan ("CPP"). Mx B says the Council did not tell them it was considering a CPP or involve them in the procedure. The Ombudsman does not find fault in how the Council managed this child protection procedure.

  • Leeds City Council (18 006 945)

    Statement Not upheld Other 21-Mar-2019

    Summary: Mr B complains about the Council in its role as legal guardian for his son. Mr B says the Council has not shown regard to his son's culture and religious heritage. He says the Council has not involved him in decisions about his son's care or communicated with him properly. The Ombudsman does not find fault in the Council's actions.

  • Portsmouth City Council (18 008 624)

    Statement Closed after initial enquiries Other 20-Mar-2019

    Summary: Mr X complains on behalf of his daughter, Ms B, and Ms B's daughter, C. He says that the Council breached data protection regulations by sending a Child in Need plan to the wrong family member. He says this caused Ms B injustice because she was upset at reading details of her brother in the plan. Mr X also complains that the Council handled his complaint about the data breach poorly, and that he has spent time and trouble dealing with this. The Ombudsman will not investigate Mr X's complaint. This is because Mr X has already complained to the Information Commissioner's Office, which is better placed to deal with complaints of this nature. It is not a good use of public money to investigate complaint handling where we do not investigate the main issue complained about.

  • Portsmouth City Council (18 008 630)

    Statement Closed after initial enquiries Other 20-Mar-2019

    Summary: Mr X complains on behalf of his granddaughter, Z, that the Council breached data protection regulations by sending her Child in Need plan to the wrong family member. He says this caused Z injustice because it breached her personal data. He also complains that the Council handled his complaint about the data breach poorly, and that he has spent time and trouble dealing with this. The Ombudsman will not investigate Mr X's complaint because he has already complained to the Information Commissioner's Office, which is better placed to deal with complaints of this nature. It is not a good use of public money to investigate complaint handling where we do not investigate the main issue complained about.

  • Portsmouth City Council (18 008 620)

    Statement Closed after initial enquiries Other 20-Mar-2019

    Summary: Mr X complains on behalf of his son, Mr F, that the Council breached data protection regulations by sending Mr F's daughter's Child in Need plan to the wrong family member. He says this caused Mr F injustice because it breached his personal data. Mr X also complains that the Council handled his complaint about the data breach poorly, and that he has spent time and trouble dealing with this. The Ombudsman will not investigate Mr X's complaint. This is because Mr X has already complained to the Information Commissioner's Office, which is better placed to deal with complaints of this nature. It is not a good use of public money to investigate complaint handling where we do not investigate the main issue complained about.