Archive has 68 results
Statement Closed after initial enquiries Looked after children 29-Mar-2019
Summary: Mr X complains the Council removed him and his brother from their foster carers without good reason and failed to properly manage his subsequent care. He also complains the Council has failed to investigate his complaint under the statutory complaints process. The Ombudsman will not investigate this complaint. Mr X could have raised his concerns with the Ombudsman sooner and it is unlikely we would now be able to carry out an effective investigation. It is not appropriate to exercise discretion to investigate Mr X's complaint outside the normal timeframes.
Statement Upheld Looked after children 29-Mar-2019
Summary: Mr X complained the Council failed to properly investigate a complaint his son made under the children's statutory complaints procedure. The Council failed to meet the timescales under the statutory procedure. It has already offered Mr X's son £250 which is sufficient to remedy any injustice caused by the delays. There was no fault in the way the Council carried out the Stage 2 investigation and Stage 3 review of the complaint.
Statement Upheld Looked after children 27-Mar-2019
Summary: The Council did not give Miss B enough support when she left care and subsequently. If the faults had not happened, Miss B would probably not have been evicted from her flat. The Council has agreed to put matters right by paying Miss B £6,000, giving her some other assistance and improving its practices as necessary. During our investigation, the Council also offered Miss B a new home.
Report Upheld Looked after children 27-Mar-2019
Summary: Mr B complains the Council has failed to put in place the remedy it agreed to, following his previous complaint to us. Mr B's original complaint was that the Council had failed to provide help and support for his niece and nephew (V and W) for whom he and his wife hold a Special Guardianship Order (SGO). He said that after the SGO was granted, the Council failed to assess their needs or provide additional support.
Statement Closed after initial enquiries Looked after children 21-Mar-2019
Summary: The Ombudsman cannot investigate Mr J's complaint that the Council failed to protect him from abuse while he was in its care, because events happened too long ago for us to be able to conduct a fair and robust investigation.
Statement Upheld Looked after children 20-Mar-2019
Summary: The complainant made a complaint to the Council about the actions of Children Services concerning her step son. The Council failed to respond. The Ombudsman considers that there is fault by the Council in the way it has managed the complaints process. The Ombudsman recommends that the Council now deals with the complaints at Stage 2 of the Children Act 1989 complaints procedure and this should also include consideration of the complainant's more recent concerns. The Council has agreed to do so and therefore the Ombudsman is satisfied that the complaint has been resolved.
Statement Closed after initial enquiries Looked after children 20-Mar-2019
Summary: The Ombudsman cannot and should not investigate this complaint about the care of Mr and Mrs P's son. This is because they are taking court action to resolve it, and it would be reasonable to raise in court, the matters about which they are complaining to us.
Statement Closed after initial enquiries Looked after children 04-Mar-2019
Summary: The Ombudsman will not investigate Mr A's complaint that a social worker delayed speaking to his son about an incident. The complaint is late and there are insufficient grounds to investigate it now.
Statement Closed after initial enquiries Looked after children 25-Feb-2019
Summary: The Ombudsman should not investigate Ms J's complaint, because it is about the disclosure of information rather than administrative fault.
Statement Not upheld Looked after children 08-Feb-2019
Summary: Ms X complains about the way the Council has dealt with her and her son who is in the Council's care. She also complains about the way the Council dealt with her complaint about these matters. The Council has agreed to resume dealing with the complaint under the independent statutory children's social care complaints procedure. This is a satisfactory way forward and so the Ombudsman will not investigate the complaint further.