Local welfare payments archive 2018-2019


Archive has 6 results

  • Hartlepool Borough Council (18 017 229)

    Statement Closed after initial enquiries Local welfare payments 26-Mar-2019

    Summary: The Ombudsman will not investigate this complaint about the Council's council tax support scheme. This is because there is insufficient evidence of fault by the Council and because there are other organisations better placed to deal with the complaint.

  • Walsall Metropolitan Borough Council (18 010 509)

    Statement Not upheld Local welfare payments 15-Mar-2019

    Summary: Mr X complains on behalf of his brother, Mr Y, about the way the Council calculated Mr Y's contribution to the cost of his care. Mr X disagrees with the way the Council has charged Mr Y for unpaid care costs. Mr X says Mr Y has been overcharged for services. Mr X says this situation has cost him time and trouble, inconvenience, and caused him frustration. The Ombudsman does not find fault with the Council's actions.

  • Tameside Metropolitan Borough Council (18 000 187)

    Statement Closed after initial enquiries Local welfare payments 25-Jan-2019

    Summary: The Ombudsman cannot investigate Mr B's complaint about the way the Council dealt with his application for a discretionary housing payment. This is because Mr B has started court action against the Council.

  • East Riding of Yorkshire Council (17 018 724)

    Statement Upheld Local welfare payments 19-Jul-2018

    Summary: Mrs B complains the Council did not consider her application to the welfare assistance scheme properly and wrongly refused it. There was fault by the Council in not clearly explaining its decision to Mrs B and not saying what information she needed to supply to address its concerns. Within a month of this decision the Council will apologise to Mrs B.

  • Leicester City Council (17 016 300)

    Statement Not upheld Local welfare payments 14-Jun-2018

    Summary: There is no evidence of fault by the Council in its handling of Mr B's application for a Community Support Grant.

  • Derby City Council (17 011 895)

    Statement Upheld Local welfare payments 30-Apr-2018

    Summary: Ms C complains about how the Council treated her when she applied to its Single Discretionary Award Scheme. The Ombudsman has found evidence of fault by the Council but considers the agreed action of providing a utility top up and a review of the Council's procedure is enough to remedy Ms C's injustice.

Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.