Archive has 6 results
Statement Closed after initial enquiries Local welfare payments 26-Mar-2019
Summary: The Ombudsman will not investigate this complaint about the Council's council tax support scheme. This is because there is insufficient evidence of fault by the Council and because there are other organisations better placed to deal with the complaint.
Statement Not upheld Local welfare payments 15-Mar-2019
Summary: Mr X complains on behalf of his brother, Mr Y, about the way the Council calculated Mr Y's contribution to the cost of his care. Mr X disagrees with the way the Council has charged Mr Y for unpaid care costs. Mr X says Mr Y has been overcharged for services. Mr X says this situation has cost him time and trouble, inconvenience, and caused him frustration. The Ombudsman does not find fault with the Council's actions.
Statement Closed after initial enquiries Local welfare payments 25-Jan-2019
Summary: The Ombudsman cannot investigate Mr B's complaint about the way the Council dealt with his application for a discretionary housing payment. This is because Mr B has started court action against the Council.
Statement Upheld Local welfare payments 19-Jul-2018
Summary: Mrs B complains the Council did not consider her application to the welfare assistance scheme properly and wrongly refused it. There was fault by the Council in not clearly explaining its decision to Mrs B and not saying what information she needed to supply to address its concerns. Within a month of this decision the Council will apologise to Mrs B.
Statement Not upheld Local welfare payments 14-Jun-2018
Summary: There is no evidence of fault by the Council in its handling of Mr B's application for a Community Support Grant.
Statement Upheld Local welfare payments 30-Apr-2018
Summary: Ms C complains about how the Council treated her when she applied to its Single Discretionary Award Scheme. The Ombudsman has found evidence of fault by the Council but considers the agreed action of providing a utility top up and a review of the Council's procedure is enough to remedy Ms C's injustice.