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Housing benefit and council tax benefit archive 2018-2019


Archive has 266 results

  • London Borough of Newham (18 001 436)

    Statement Upheld Housing benefit and council tax benefit 29-Mar-2019

    Summary: Ms C says the Council did not consider her application for a discretionary housing payment fairly. The Council is at fault for a failure to explain its reasoning to Ms C. It has agreed to reconsider its decision, apologise and explain its decisions more clearly in future.

  • Nuneaton & Bedworth Borough Council (18 012 456)

    Statement Upheld Housing benefit and council tax benefit 28-Mar-2019

    Summary: Ms B says the Council failed to pay the correct housing benefit for 2 years leading to hardship and anxiety. The Ombudsman's considers there was no fault by the Council in revising the claim after 2 years. However, there was fault by the Council because it did not fully correct the benefit due until January 2019. The Council has provided an appropriate remedy for this fault.

  • Leicester City Council (18 016 689)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 26-Mar-2019

    Summary: Ms X complains about the way the Council dealt with her housing benefit claim when she moved house. The Ombudsman will not investigate this complaint because the matter has been resolved and there is a right of appeal against any decision to recover housing benefit.

  • Broadland District Council (18 011 133)

    Statement Upheld Housing benefit and council tax benefit 26-Mar-2019

    Summary: Mr B complains that the Council gave him wrong information about his housing benefit entitlement and relying on this he moved to property he could not afford. The Council has acknowledged that it gave incorrect information. It should make a payment to Mr B to top up his housing benefit to the amount it advised, and a further amount of £150 in recognition of the time and trouble it put him to. The Council should also review its processes to make sure it gives clear and correct information.

  • London Borough of Barking & Dagenham (18 017 640)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 26-Mar-2019

    Summary: The Ombudsman cannot investigate Ms X's complaint about the way the Council dealt with a Housing Benefit claim. This is because Ms X has appealed to the Tribunal and received a decision. The Ombudsman has no jurisdiction to consider the complaint.

  • London Borough of Haringey (18 016 749)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 19-Mar-2019

    Summary: Mr X complains that the Council has failed to process his housing benefit appeal properly. The Ombudsman will not investigate this complaint because there is no evidence of fault and he has a right of appeal to a tribunal.

  • London Borough of Bromley (18 010 798)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 18-Mar-2019

    Summary: The Ombudsman will not investigate this complaint about the Council's decision to reduce the complainant's entitlement to housing benefit. The complainant has a right of appeal to the Valuation Tribunal.

  • London Borough of Islington (18 003 304)

    Statement Upheld Housing benefit and council tax benefit 15-Mar-2019

    Summary: Mr D complains the Council's delay and inconsistent treatment of his expenses in its housing benefit calculation caused him hardship. The Ombudsman considers there is fault by the Council because it delayed submitting an appeal to the Tribunal. However, as the Tribunal has dismissed Mr D's appeal I have not recommended a financial remedy as there is no significant injustice.

  • Sheffield City Council (18 016 739)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 14-Mar-2019

    Summary: Mr X complains that the Council unreasonably delayed refunding deductions from his benefits. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council causing significant injustice.

  • Walsall Metropolitan Borough Council (18 015 736)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Mar-2019

    Summary: The Ombudsman will not investigate this complaint about a housing benefit overpayment which the Council raised in 2015. This is because the complainant could have appealed to the tribunal and because it is a late complaint.