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Council tax support archive 2018-2019


Archive has 62 results

  • Wyre Borough Council (18 017 050)

    Statement Closed after initial enquiries Council tax support 29-Mar-2019

    Summary: We will not investigate Mr Q's complaint about the Council's decisions regarding his applications for council tax support and a council tax reduction. This is because he had rights of appeal to the Valuation Tribunal.

  • Milton Keynes Council (18 017 676)

    Statement Closed after initial enquiries Council tax support 29-Mar-2019

    Summary: Mrs X complained to the Council about the Housing Benefit overpayments it was asking her to repay. The Ombudsman should not investigate this complaint. This is because some of the repayments are from many years ago and would have had a right of appeal. There are not good enough reasons for the Ombudsman to exercise discretion to consider them. Additionally, it is unlikely an investigation would find fault or add anything to the Council's own investigation.

  • London Borough of Lewisham (18 017 062)

    Statement Closed after initial enquiries Council tax support 26-Mar-2019

    Summary: The Ombudsman cannot investigate this housing benefit complaint because the complainant appealed to the tribunal. The Ombudsman will not investigate the way the Council handled Mr X's appeals because there is insufficient evidence of injustice.

  • Chelmsford City Council (18 017 242)

    Statement Closed after initial enquiries Council tax support 26-Mar-2019

    Summary: Ms X complains that the Council has unfairly calculated her council tax support. The Ombudsman will not investigate this complaint because she has appealed to a tribunal.

  • London Borough of Waltham Forest (18 012 119)

    Statement Not upheld Council tax support 19-Mar-2019

    Summary: Mr X complains he was misled by a Council officer which resulted in failing to apply for benefit he believed he was entitled to. He also complains the Council failed to adhere to agreements about an instalment plan and used bailiffs unnecessarily. The Ombudsman will not investigate the first part of Mr X's complaint as the events happened too long ago and it is unlikely that it could make a fair finding of fault causing injustice. The Council is not at fault.

  • Manchester City Council (18 011 613)

    Statement Closed after initial enquiries Council tax support 28-Feb-2019

    Summary: Miss C complains about the Council's investigation in to her council tax support claim and that it wrongly pursued a prosecution against her and about its conduct in the subsequent legal proceedings. The Ombudsman has ended his involvement because a complaint about the Council's 2016 fraud investigation is out of time, Miss C had a right of appeal about her council tax support claim and the Ombudsman cannot investigate the conduct of the legal proceedings.

  • Tameside Metropolitan Borough Council (18 015 971)

    Statement Closed after initial enquiries Council tax support 26-Feb-2019

    Summary: Ms X complains that the Council did not advise her of her right to claim council tax support. The Ombudsman will not investigate this complaint because she can appeal to a tribunal for backdating.

  • London Borough of Lewisham (18 015 883)

    Statement Closed after initial enquiries Council tax support 25-Feb-2019

    Summary: Mr X complains about the way the Council dealt with his Council Tax Support overpayment and the collection of his Council Tax arrears. The Ombudsman will not investigate the complaint because matters relating to Mr X's Council Tax liability fall outside our jurisdiction and there is no evidence of fault which warrants investigation in how the Council has sought to collect his arrears.

  • Luton Borough Council (18 009 326)

    Statement Upheld Council tax support 20-Feb-2019

    Summary: Miss X complains about the way the Council has dealt with her request for council tax reduction, and how the Council handled her complaint. She says this caused frustration, stress and anxiety, and cost her time and trouble. The Ombudsman finds fault with the Council for sending an incorrect bill, for not proactively offering the e-billing service, and for the way it handled her complaint. The Council will write off Miss X's outstanding debt and make a payment of £100 to remedy the injustice caused by the faults. The Council will also apologise to Miss X and undertake training with staff so that e-billing is offered to customers in the first instance.

  • North Tyneside Metropolitan Borough Council (18 015 049)

    Statement Closed after initial enquiries Council tax support 19-Feb-2019

    Summary: Ms X complains that the Council has charged her too much council tax. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council and she would have a right of appeal to a tribunal.