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Hospital acute services archive 2018-2019


Archive has 38 results

  • Birmingham Community Healthcare NHS Trust (17 018 314)

    Statement Upheld Hospital acute services 29-Mar-2019

    Summary: Ms P complained that a council and NHS Trust took too long to arrange her mother Mrs D's discharge from hospital and did not do so properly. Then, they were forced to accept a care home which was known to provide poor care. Mrs D was neglected and abused there. The council did not respond properly and closed its safeguarding investigation without good cause. The Ombudsmen find that the Council and Trust delayed the discharge, and did not properly consider possible options. They caused the family to believe they had to accept a placement they did not want, or Mrs D would be forced to leave hospital the next week. The council gave them incorrect information about care costs. The council did not properly ensure Mrs D was safe after an alleged assault. The council closed the safeguarding enquiry without investigating properly and ensuring others were safeguarded. The Ombudsmen recommend actions to address this.

  • The Hillingdon Hospitals NHS Foundation Trust (17 003 012)

    Statement Not upheld Hospital acute services 28-Mar-2019

    Summary: Mr B complains on behalf of his late great grandmother, Mrs C. He is unhappy with the care provided to her by a number of organisations which he says led to physical discomfort for her and distress for her family. There were some failings by the Council which it should apologise for and provide Mr B with details of how it will ensure these failings do not happen again. There were no failings by the other organisations involved in Mr B's complaint.

  • Royal Free London NHS Foundation Trust (18 010 287)

    Statement Upheld Hospital acute services 25-Mar-2019

    Summary: Ms B complained about poor communication between the Council and two NHS Trusts which led to a delay in her father, Mr D, receiving community rehabilitation when he was discharged from hospital after he had a stroke. The Ombudsmen found poor communication and conflicting information between the Council and the two NHS Trusts led to a delay of two months before Mr D received community rehabilitation. This is likely to have had an adverse impact on Mr D's wellbeing. The Council and the two NHS Trusts have agreed to the Ombudsmen's recommendations to act to improve their procedures, apologise to the complainant and her father and make a payment to acknowledge the injustice caused.

  • Shrewsbury and Telford Hospitals NHS Trust (18 011 995)

    Statement Closed after initial enquiries Hospital acute services 20-Mar-2019

    Summary: There is no evidence of fault in the actions of Shropshire Council and Shropshire Community Health NHS Trust when Mr B was discharged from hospital to a care home. The Ombudsmen have not investigated the complaint that the Shrewsbury and Telford Hospital NHS Trust should have carried out a continuing care assessment as it is unlikely that they would find fault.

  • Stockport NHS Foundation Trust (17 016 427)

    Statement Not upheld Hospital acute services 13-Mar-2019

    Summary: The Ombudsmen found that NHS and social care organisations provided appropriate care to an elderly patient over several months in 2016. There is evidence of appropriate assessments and actions in line with relevant guidance.

  • Manchester University NHS Foundation Trust (17 016 427)

    Statement Not upheld Hospital acute services 13-Mar-2019

    Summary: The Ombudsmen found that NHS and social care organisations provided appropriate care to an elderly patient over several months in 2016. There is evidence of appropriate assessments and actions in line with relevant guidance.

  • Royal Liverpool and Broadgreen University Hospitals NHS Trust (18 010 795)

    Statement Closed after initial enquiries Hospital acute services 13-Mar-2019

    Summary: The Ombudsman will not investigate Mr Z's complaint about the Council's involvement in his late father's hospital discharge. The complaint is late and that there are no good reasons to investigate it now.

  • Medway NHS Foundation Trust (16 015 734)

    Statement Upheld Hospital acute services 07-Mar-2019

    Summary: Miss D complains about care and treatment of her father, Mr D, by two NHS Trusts while he was in hospital. She also complains about the way the Council assessed and provided for Mr D's social care needs. The Ombudsmen have upheld parts of Miss D's complaints and made recommendations for service improvements. The Council and NHS Trusts agree to the recommendations, so the Ombudsmen have completed their investigation.

  • Central and North West London NHS Foundation Trust (17 018 994)

    Statement Closed after initial enquiries Hospital acute services 08-Feb-2019

    Summary: The Ombudsmen will not investigate Mrs D's complaint about the way the Trust and Council communicated with her when her brother, Mr E, was discharged from hospital into a care home. This is because although we recognise there may have been shortcomings in communication, it is unlikely that an investigation would achieve anything further for Mrs D.

  • Norfolk & Norwich University Hospitals NHS Foundation Trust (18 003 193)

    Statement Closed after initial enquiries Hospital acute services 08-Feb-2019

    Summary: The Ombudsmen will not investigate Mr F's complaint that the Council, Care Home, and CCG prevented him from visiting Ms O or accessing her information between 2013 and 2016. The complaint is made to us late and there are no good reasons for us to investigate now. I propose the Ombudsmen will not investigate Mr F's complaint about Ms O's care and treatment, because he is not a suitable representative to bring this complaint.