Archive has 7 results
Statement Not upheld Community hospital services 20-Mar-2019
Summary: There is no evidence of fault in the actions of Shropshire Council and Shropshire Community Health NHS Trust when Mr B was discharged from hospital to a care home. The Ombudsmen have not investigated the complaint that the Shrewsbury and Telford Hospital NHS Trust should have carried out a continuing care assessment as it is unlikely that they would find fault.
Statement Upheld Community hospital services 19-Feb-2019
Summary: I consider Cornwall Council (the Council) was at fault when it sent contradictory information to Mr X saying it would not issue an education, health and care (EHC) plan for Miss Y, and then saying it would issue one. Due to Miss Y's age, Mr X has lost the opportunity to appeal the Council's decision. Cornwall Partnership NHS Foundation Trust (the Trust) delayed carrying out blood tests and an ECG. This caused uncertainty to Mr X. Also, the Trust used the wrong sized feeding tube for Miss Y. This caused pain to Miss Y and distress to Mr X. Smile Together Dental CIC (the Dental Service) did not provide Miss Y with an appointment since September 2016. This caused frustration to Mr X. Also, the Council and Kernow Clinical Commissioning Group (the CCG) delayed providing responses to Mr X's complaints, and did not keep him updated during the complaint handling process. This compounded the distress he had already suffered. The Ombudsmen made recommendations to remedy the injustices.
Statement Not upheld Community hospital services 20-Dec-2018
Summary: The Ombudsmen found no fault with an NHS Trust about its decision to discharge an elderly man on two separate occasions. The Ombudsmen has not found fault with another NHS Trust's care at an integrated care unit. There was fault with a medication list sent with the patient on discharge, but the NHS Trust has already remedied this. The Ombudsmen found no fault with a Council's decision to arrange a placement in a residential care home, but there was fault with the Council's communication about care home fees. The Ombudsmen recommended actions for the Council to remedy the distress caused by the fault and improve its service.
Statement Not upheld Community hospital services 30-Nov-2018
Summary: The Ombudsmen found no fault by a Council, an NHS Trust and a Mental Health Trust about the care they arranged or provided to someone with Parkinson's Disease following several hospital admissions. The Ombudsmen found fault by a GP Practice in its assessment of a patient and in its recording about medication reviews. However, the faults did not cause the patient harm and there was no fault with the clinical care. The Ombudsmen made recommendations to the Practice to apologise to the patient's family for the distress caused by the faults and to review this case and make service improvements.
Statement Upheld Community hospital services 30-Jul-2018
Summary: The Ombudsmen find fault in an independent investigation the Council commissioned. It was not properly multi disciplinary and failed to provide a comprehensive response. The Council has agreed to commission a new investigation, to properly include and consider all the relevant health organisations.
Statement Upheld Community hospital services 04-Jul-2018
Summary: Oxleas NHS Foundation Trust should have made a referral to a community physiotherapist to assess Mrs Y. As a result, Mrs Y's mobility would have most likely improved sooner than it did. Also, its communication was fault, but has already remedied the distress the family suffered. London Borough of Bexley made it clear to Mrs Y that she would need to pay for her care on discharge, and this was not fault.
Statement Closed after initial enquiries Community hospital services 30-May-2018
Summary: Mr B complains about the way the Council and the Trust dealt with his access to treatment and services after he sustained a needle stick injury at work. The complainant feels the actions of the Council and the Trust amounts to negligence and this is something the Ombudsmen cannot investigate. The complainant has an alternative remedy and is considering taking legal action against the Council and the Trust.