Lancashire County Council (17 014 970)

Report Upheld Transport 20-Aug-2018

Summary: Mr X complains about the Council’s decision not to give his son a blue badge.

London Borough of Hounslow (16 009 664)

Report Upheld Assessment and care plan 18-Jul-2018

Summary: Mrs X complains about the lack of support the Council provided to her son, Mr Y, at his accommodation and after he became unsafe there.

Tameside Metropolitan Borough Council (17 012 757)

Report Upheld Safeguarding 23-May-2018

Summary: Ms J complains about the actions of a care home, Oakwood Care Centre, at the time of the death of her grandmother, Mrs C, whose placement there had been commissioned by the Council. She also complains about the Council’s handling of her concerns after Mrs C’s death.

London Borough of Hounslow (17 000 645)

Report Upheld Assessment and care plan 30-Apr-2018

Summary: Mrs B complains the Council failed to agree a Deferred Payment Agreement for her sister, Ms C. Ms C’s money is running out and family have stepped in to pay her care fees. Mrs B also says the Council delayed dealing with her complaint.

Wiltshire Council (16 015 946)

Report Upheld Assessment and care plan 12-Apr-2018

Summary: Mrs N cares for Mr P, her son. She complains the Council has wrongly cut the respite care provided for her son and has wrongly asked her to pay towards the cost of her son’s transport between home and day care.