Residential care archive 2018-2019


Archive has 278 results

  • London Borough of Enfield (18 010 192)

    Statement Closed after initial enquiries Residential care 28-Mar-2019

    Summary: The Ombudsman will not investigate Mr A's complaint about the actions of his mother's, Mrs B's, social worker. This is because he could not add to the Council's response of make a finding of the kind Mr A wants. The Ombudsman is satisfied an apology remedies any injustice to Mr A and Mrs B.

  • Oxfordshire County Council (18 016 587)

    Statement Closed after initial enquiries Residential care 28-Mar-2019

    Summary: The Ombudsman will not investigate this complaint about lost dentures in a care home. This is because the complaint about the substantive issue is made late, and there are no good reasons to exercise the Ombudsman's discretion to consider it now. In addition, we could not add anything to the Council's previous investigation into the other issues raised.

  • Barchester Healthcare Homes Limited (18 019 163)

    Statement Closed after initial enquiries Residential care 28-Mar-2019

    Summary: The Ombudsman will not investigate Mrs A's complaint about the care she received from the care provider. This is because it is unlikely he could add to the care provider's response or make a finding of the kind Mrs A wants.

  • Akari Care Limited (18 017 722)

    Statement Closed after initial enquiries Residential care 27-Mar-2019

    Summary: The Ombudsman will not investigate Mrs A's late complaint about her mother's, Mrs B's, care provider. This is because he could not add to the care provider's response or make a different finding of the kind Mrs A wants even if he investigated now. The injustice is not significant enough to warrant an investigation by the Ombudsman.

  • Banbury Heights Nursing Home (18 009 786)

    Statement Upheld Residential care 27-Mar-2019

    Summary: Ms C is unhappy about the way in which the care provider has dealt with an increase in Mr D's care home fees, as well as his final bill. The Ombudsman has upheld Ms C's complaint. The care provider has agreed to provide an apology to Ms C, revise its final bill and share the lessons learned with relevant staff.

  • West Berkshire Council (17 019 776)

    Statement Upheld Residential care 26-Mar-2019

    Summary: Mr and Mrs X complained care commissioned by the Council at The Donnington Nursing Home for Mrs Y was unacceptable and unsafe. The Ombudsman finds fault with aspects of the Home's record keeping and care provision. The Ombudsman also finds the Council delayed carrying out an annual review. The faults affected Mrs Y's wellbeing and caused some distress and uncertainty for Mr and Mrs X. The Council has agreed to apologise, pay Mrs Y £1200 and Mr and Mrs X £300 to acknowledge the impact of the faults on them, and take action to ensure the faults do not recur in future.

  • Norfolk County Council (17 017 875)

    Statement Upheld Residential care 25-Mar-2019

    Summary: The complainant alleges that the Council has restricted him unfairly from visiting his sister at a Care Home and it has removed him as her representative. The Ombudsman considers that there is fault because the Council has failed to properly review the ban, which has been in existence since 2016, and it has relied on historic information from the Home. The Council has now agreed the appointment of an independent mediator to progress the reintroduction of the complainant's contact with his sister at the Home and it will report back to the Ombudsman in three months about progress.

  • Cheshire East Council (18 015 647)

    Statement Closed after initial enquiries Residential care 22-Mar-2019

    Summary: The Ombudsman will not investigate this complaint about a care home preventing a resident from smoking. This is because the Council and the care home have provided a satisfactory response and there is not enough remaining injustice to require an investigation.

  • Coverage Care Services Limited (18 012 149)

    Statement Closed after initial enquiries Residential care 22-Mar-2019

    Summary: The Ombudsman will not investigate Mrs A's complaint about the care given to her mother, Mrs B by her previous care provider. This is because the care provider's actions have not caused Mrs B a significant enough injustice to warrant an investigation by the Ombudsman.

  • J Parker (Care) Limited (18 016 539)

    Statement Closed after initial enquiries Residential care 22-Mar-2019

    Summary: The Ombudsman will not investigate Mr A's complaint about his late mother-in-law's, Mrs B's, care provider's failure to pass on information about Mrs B's health or tell him and his wife that Mrs B had been admitted to hospital. This is because the injustice caused to Mr A as a result of the care provider's actions, is not significant enough to warrant an investigation by the Ombudsman.