Archive has 3 results
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Wirral Metropolitan Borough Council (17 020 182)
Report Upheld Domiciliary care 28-Mar-2019
Summary: Mr X complains that the Council provided his late father, Mr Y, with a home care service which was not adequate, and charged him for a service he did not receive. When he complained, he says the Council failed to deal with his complaints properly or take effective safeguarding action.
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Reading Borough Council (18 001 676)
Report Upheld Domiciliary care 10-Jan-2019
Summary: Mr F complains about the quality of home care provided by the Council’s care provider, Radis Group, to his late mother, Mrs B. In particular that the carers failed to call 999 when Mrs B was ill.
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Corden Assist Ltd (17 007 722)
Report Upheld Domiciliary care 16-Oct-2018
Summary: Adverse Findings Notice issued because Corden Assist Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.