Disabled facilities grants archive 2018-2019


Archive has 67 results

  • Doncaster Metropolitan Borough Council (17 017 075)

    Statement Upheld Disabled facilities grants 26-Mar-2019

    Summary: Mrs C complains of the delay by the Council in completing the adaptations to her home. The Ombudsman found some fault as there were avoidable delays, which caused Mrs C distress and uncertainty. The Council has agreed to apologise and make a financial payment for the injustice caused.

  • Salford City Council (18 016 136)

    Statement Upheld Disabled facilities grants 21-Mar-2019

    Summary: Mrs X complained that the Council took too long to identify the cause of defects in her wet room and took too long to arrange effective repairs. A previous investigation by the Ombudsman found that there was fault in the way the Council dealt with the matter. I have completed my investigation on the basis that the Council have agreed to carry out suitable works to the wet room, and offer a financial remedy to Mrs X.

  • West Sussex County Council (18 006 408)

    Statement Not upheld Disabled facilities grants 12-Mar-2019

    Summary: Mr C complained about some of the recommendations the Council has made about adaptations to his son's bedroom and bathroom. The Ombudsman did not find fault in the actions by the Council. In addition, the Council has offered a further visit to Mr D and his parents to discuss how Mr D's bag can be changed in his bed.

  • Trafford Council (17 020 228)

    Statement Upheld Disabled facilities grants 08-Mar-2019

    Summary: Mr N complains about a delay in processing his disabled facilities grant application, contradictory assessments and that the Council misunderstood how the financial assessment worked. It also delayed implementing the Regulatory Reform Order. And did not respond to his complaint. The Ombudsman upholds the complaint about delay in processing the application and not responding to a complaint. We also find evidence of missing records and misleading advice. We have recommended an apology and payment to Mr N and some improvements in the Council's service.

  • Leeds City Council (18 013 279)

    Statement Closed after initial enquiries Disabled facilities grants 05-Mar-2019

    Summary: The Ombudsman will not investigate Ms A's complaint about the Council's decision to decline her grant application for a hard standing to the front of her property. This is because there is no evidence of fault in the way the Council has decided her application.

  • Dudley Metropolitan Borough Council (18 005 270)

    Statement Upheld Disabled facilities grants 04-Mar-2019

    Summary: Mrs X complains about the Council's delays in dealing with a Disabled Facilities Grant, causing her avoidable distress and inconvenience. The Ombudsman finds the Council at fault for its delays in progressing adaptations. We recommend the Council provides an apology and pays Mrs X £500 in recognition of the distress and inconvenience suffered.

  • Norfolk County Council (18 003 223)

    Statement Upheld Disabled facilities grants 04-Mar-2019

    Summary: I found Ms X suffered significant injustice due to the Council's delay in assessing her need for adaptations to her home and processing the Occupational Therapist's recommendation for a Disabled Facilities Grant to install a stair lift. This also had an adverse impact on other members of her family.

  • London Borough of Hillingdon (18 010 998)

    Statement Upheld Disabled facilities grants 04-Mar-2019

    Summary: Mr X and Ms Y complain the Council has delayed unnecessarily in providing an extension to their property to meet the latter's needs, and has failed to keep them updated on the progress of the matter or respond to their emails about it. They also complain about the way the Council handled their complaint about these issues. The Ombudsman has found the Council was at fault for not giving adequate notice when cancelling scheduled appointments, for not recording these appointments, and for the way it handled Mr X and Ms Y's complaint. However, we have not found fault in relation to any other part of their complaint. The failure to give proper notice caused them some injustice therefore the Council has agreed to offer an apology and ensure it gives at least 24 hours' notice if it needs to cancel any future appointments. It has also agreed to make some service improvements to prevent the faults identified from reoccurring.

  • Oldham Metropolitan Borough Council (18 014 616)

    Statement Not upheld Disabled facilities grants 01-Mar-2019

    Summary: The Ombudsman has discontinued his investigation into this complaint, about the Council's handling of disabled facilities grant application, because the Council is still investigating it.

  • City of York Council (18 005 747)

    Statement Upheld Disabled facilities grants 28-Feb-2019

    Summary: Mr and Mrs X complain about the amount of the administrative fee the Council charges in connection with Disabled Facilities Grants. The Ombudsman does not have grounds to say the Council's policy is at fault. The Council provided misleading information to Mr and Mrs X about the fee. It has already recognised this and offered to refund part of the fee. It has agreed an additional remedy to recognise their time and trouble in pursuing the complaint.